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Popup before posting in Help during global issues

By: firoze | 06-12-2018 19:32

There has been a global impact on data services within the o2 network.

Despite a banner provided by giffgaff at the top of the Help page, over 80% (sometimes over 90%) of posts in the Help section referred to this outage.

My idea is that during these admittedly occasional but global outages that affect all members, there is a divert in place when the user clicks "Post" to inform them of the issue. If they still feel the need to post a question, they can.

I feel this would have had a huge impact on the sheer number of posts today.

Worth bearing in mind for the future.

Comments

by: peterg92
on: 22-05-2019 16:26

Sounds like a plan

by: nickyheywood
on: 11-05-2019 14:21

this would be very helpfull

by: msmon55
on: 08-05-2019 11:59

Makes sense. Will take a lot of pressure off the help system.

by: egglassa
on: 25-04-2019 12:18

Great

by: koshka
on: 26-03-2019 12:12

Something like this could be helpful so supported.

by: frommoon
on: 21-03-2019 19:54

Sounds like a reasonable thing to do.

by: helen_starkey
on: 16-03-2019 17:34

great idea mate

by: emmalouisep93
on: 26-02-2019 21:23

Good luck.

by: emmalouisep93
on: 11-02-2019 19:30

Brilliant idea

by: chris2764
on: 07-02-2019 19:00

Good idea ihate how people do this online just swamp a forum umpteen people asking same question as last which already Answered and issue clearly listed