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Popup before posting in Help during global issues

By: firoze | 06-12-2018 19:32

There has been a global impact on data services within the o2 network.

Despite a banner provided by giffgaff at the top of the Help page, over 80% (sometimes over 90%) of posts in the Help section referred to this outage.

My idea is that during these admittedly occasional but global outages that affect all members, there is a divert in place when the user clicks "Post" to inform them of the issue. If they still feel the need to post a question, they can.

I feel this would have had a huge impact on the sheer number of posts today.

Worth bearing in mind for the future.

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Comments

by: bing5582
on: 19-01-2020 19:55

Yes suourted

by: muddycalhoun
on: 13-01-2020 14:44

Hoping it will not be needed anytime soon, possibly worth considering. I was amazed how many people didn't hear that the network was down as it was covered by all the news outlets.

by: peterg92
on: 20-12-2019 19:30

Supported

by: ibrah61504
on: 04-07-2019 05:47

Good idea

by: peterg92
on: 22-05-2019 16:26

Sounds like a plan

by: nickyheywood
on: 11-05-2019 14:21

this would be very helpfull

by: msmon55
on: 08-05-2019 11:59

Makes sense. Will take a lot of pressure off the help system.

by: egglassa
on: 25-04-2019 12:18

Great

by: koshka
on: 26-03-2019 12:12

Something like this could be helpful so supported.

by: frommoon
on: 21-03-2019 19:54

Sounds like a reasonable thing to do.