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Popup before posting in Help during global issues

By: firoze | 06-12-2018 19:32

There has been a global impact on data services within the o2 network.

Despite a banner provided by giffgaff at the top of the Help page, over 80% (sometimes over 90%) of posts in the Help section referred to this outage.

My idea is that during these admittedly occasional but global outages that affect all members, there is a divert in place when the user clicks "Post" to inform them of the issue. If they still feel the need to post a question, they can.

I feel this would have had a huge impact on the sheer number of posts today.

Worth bearing in mind for the future.

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Comments

by: ikkyh56
on: 18-07-2020 22:34

Good idea

by: roxy844
on: 13-07-2020 13:57

good idea

by: justeena1
on: 27-06-2020 00:37

No supported

by: nafis40
on: 19-06-2020 20:28

Voted...

by: sibtahmed
on: 11-06-2020 21:03

Sounds good

by: jeff_elephant
on: 24-05-2020 15:15

I think users who aren't posting about the outage will get annoyed about this popup / warning. I agree with giffgaff's banner approach on Help & Support, all you need to do is look up and it's there in front of you

by: mr09
on: 22-05-2020 22:00

Good idea

by: snus1
on: 10-05-2020 11:41

Good idea

by: barishna
on: 06-03-2020 00:31

great idea.

by: johndfoster7
on: 11-02-2020 19:24

I like this idea