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Popup before posting in Help during global issues

By: firoze | 06-12-2018 19:32

There has been a global impact on data services within the o2 network.

Despite a banner provided by giffgaff at the top of the Help page, over 80% (sometimes over 90%) of posts in the Help section referred to this outage.

My idea is that during these admittedly occasional but global outages that affect all members, there is a divert in place when the user clicks "Post" to inform them of the issue. If they still feel the need to post a question, they can.

I feel this would have had a huge impact on the sheer number of posts today.

Worth bearing in mind for the future.

Comments

by: helen_starkey
on: 16-03-2019 17:34

great idea mate

by: emmalouisep93
on: 26-02-2019 21:23

Good luck.

by: emmalouisep93
on: 11-02-2019 19:30

Brilliant idea

by: chris2764
on: 07-02-2019 19:00

Good idea ihate how people do this online just swamp a forum umpteen people asking same question as last which already Answered and issue clearly listed

by: chand311
on: 03-02-2019 09:32

Good idea.

by: mr09
on: 01-02-2019 18:59

Supported.

by: chinsndips
on: 20-02-2019 10:50

Got my vote too.

by: iamnew787
on: 01-02-2019 13:13

liked

by: pinkunykorn
on: 01-02-2019 12:53

supported

by: eluminea
on: 01-02-2019 12:07

Makes sense. Would allow to reach high number of people.

by: mbthapa25
on: 01-02-2019 11:18

yeah.. or a banner message on top .. allover giffgaff's website when such network issues happen