Leave a legacy.

Offer Agent support via WhatsApp and Facebook Messenger?

By: glaswegianeric | 08-11-2018 07:54

Given that many companies are doing this already, would it be practical for giffgaff to offer Agent Support via WhatsApp and Facebook Messenger?

Comments

by: tabedin
on: 09-04-2019 22:05

supported

by: helen_starkey
on: 17-03-2019 20:03

this would be handy

by: roise05
on: 16-03-2019 20:30

good idea

by: nickyheywood
on: 26-02-2019 14:48

no thanks not sure it needed tbf

by: jason1973tess
on: 25-02-2019 15:56

we need to keep up or we will be left behind

by: suzisuz
on: 25-02-2019 07:52

Not needed.. sorry not for me

by: iamnew787
on: 02-02-2019 20:23

good

by: lpwilliams
on: 29-01-2019 20:59

Instant messaging takes a lot of staffing, which in turn takes a lot of money.

Think the approach used for the past 8 years seems to be working for the majority.

by: moder19
on: 21-01-2019 14:33

WA and FBM are popular so that would be a good option for many users to have I'm sure.

by: peterg92
on: 18-01-2019 19:53

I don't think we need this tbh