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Email Usage is confusing!

By: joema66 | 15-10-2018 17:20

I got an email headed "Your Usage Statement". Then under "Your Usage" it says that I have used 476 of 500 texts.

It's all in the Green and what it should say under "My Usage" is 24 of 500 Texts used and not 476.

It's a minor point but when it came up under my usage that i'd sent 476 Texts it just looked wrong.

The MB's and Call minutes are fine as they actually show what i've used.

Maybe it was just a Blip in my Email.


by: fadlur_f
on: 21-11-2018 11:48

Thank you for raising this idea, we have investigated this idea and found that some people were receiving <texts remaining> of <total texts> instead of <textused> of <total texts>. We have now amended this and it will now show <textused> of <total texts> in future usage statements.



by: markh54436
on: 01-12-2018 10:48


by: daniela2009
on: 06-12-2018 10:32

hi I need help my phone won't let me ring out no more I have unlimited min and txt left and Internet and today it not working what happened

by: ijustcantdoit
on: 14-11-2018 17:26

Have to agree with others although it needs addressing , this is not the place

by: robzar56
on: 26-12-2018 06:08

Mo?na trocze ja?niej? Bo ju? mi si? w oczach psuje ??

by: peterg92
on: 23-05-2019 11:11


by: ellise247
on: 22-12-2018 19:33

I don't understand

by: star8413
on: 24-06-2019 11:25


by: dariusuziela
on: 13-06-2019 16:16


by: nickyheywood
on: 16-05-2019 11:41

Congrats xx

by: kaili66
on: 14-04-2019 19:25


by: kaili66
on: 14-04-2019 19:24


by: kenno20
on: 11-04-2019 15:20

I have the same problem. I had an email saying I had only used a few meg of my data , but when