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Stop the usage of our 'full names and mobile numbers' being used in e-mail correspondence?

By: patman2017 | 15-10-2018 07:45

Hi folks, I have noticed in my emails that I receive from Giffgaff every time I need to renew my 'goody bag top up' I get sent a reminder first, then I get an email to say that it's been renewed. But in my emails from Giffgaff they are not just! enclosing my 'user/log in name' they are also enclosing in the top right hand corner of my e-mails my 'full mobile number'?? Of which I really do not agree with this and I feel it is a serious breach of mines and possibly everyone's privacy!? And it also could leave us vulnerable to scammers and nuisance callers ect especially with all the latest cyber attacks in the news. As my full number definitely should not be shown on my Giffgaff e-mails?.

I have already complained to Giffgaff a few months ago and they haven't done anything about it?. And they just told me I should post it on here. So therefore I would really appreciate it if anyone! else agrees with me? Then could you please help and complain with me to customer services or higher management, as I feel this has been going on for too long and it really needs to be rectified as soon as possible so our personal information and privacy is better protected in future, Many thanks!.


by: forestnogump
on: 18-11-2018 11:36

Yeah I agree ,we all need to be protected.

by: smithster225225
on: 16-11-2018 15:30

But only YOU can access your emails with a password?

by: tradertall
on: 15-11-2018 16:28

supported, you can't be too careful

by: adamtheant
on: 15-11-2018 11:23

this is a good idea gd luck

by: parke66433
on: 15-11-2018 05:36

Ive only just joined giff gaff and glad you have pointed this out.

I agree with you that just a reminder with out phone number and log in details should not be part of that reminder

by: markybuchanan
on: 14-11-2018 19:16

Never thought about that, and I get a lot of spam calls which is driving me mad. Don't know where they've got my number from, but it's incessant. Whether it's to do with that I don't know

by: parke66433
on: 15-11-2018 05:37

If you have a smart phone and number is shown you can add that number to your contacts then block them

by: wagstaffej
on: 14-11-2018 13:59

Agreed. The monthly usage statement email only shows the last 4 digits of your phone number so the goodybag confirmation email should do the same.

by: harleyquinn66
on: 18-11-2018 02:55


by: leigh2180
on: 14-11-2018 12:37

@patman2017 couldn't agree more!!!

Everytime we try to improve our privacy and outwit data stealers something comes along to undermine it! Giffgaff has a great relationship with it;s customers and are so innovative in many others ways. Let's encourage them to lead the way with this idea, too.

by: tokyobuta
on: 14-11-2018 09:09

Maybe better not to send it - though it's not a big issue for me..

by: garyg1690
on: 13-11-2018 22:22

i`m quite happy with my name and number on the emails