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Stop the usage of our 'full names and mobile numbers' being used in e-mail correspondence?

By: patman2017 | 15-10-2018 07:45

Hi folks, I have noticed in my emails that I receive from Giffgaff every time I need to renew my 'goody bag top up' I get sent a reminder first, then I get an email to say that it's been renewed. But in my emails from Giffgaff they are not just! enclosing my 'user/log in name' they are also enclosing in the top right hand corner of my e-mails my 'full mobile number'?? Of which I really do not agree with this and I feel it is a serious breach of mines and possibly everyone's privacy!? And it also could leave us vulnerable to scammers and nuisance callers ect especially with all the latest cyber attacks in the news. As my full number definitely should not be shown on my Giffgaff e-mails?.

I have already complained to Giffgaff a few months ago and they haven't done anything about it?. And they just told me I should post it on here. So therefore I would really appreciate it if anyone! else agrees with me? Then could you please help and complain with me to customer services or higher management, as I feel this has been going on for too long and it really needs to be rectified as soon as possible so our personal information and privacy is better protected in future, Many thanks!.


by: andersp5
on: 02-01-2019 21:09

I totally agree with this, data protection and personal security is very important. Emails are not secure and anything that identifies people directly tied to your mobile number has to be wrong, fraught with danger and Giffgaff really does need to take this recommendation very seriously indeed. I am just about to join Giffgaff and this has alarmed me greatly. Being an ex BT engineer I am fully aware of data security and the consequences of information details such as these getting into the wrong hands. Please take this very seriously indeed and do take immeadiate action would be my advice. I will have to revue my decision to activate my ordered sim now, what a dilemma I am now placed in.

by: mrjeeves
on: 25-01-2019 19:12

Emails ARE secured. If both the recipient's and sender's email servers support TLS (a form of encryption) then emails can easily be secured. This is used by almost everyone, including giffgaff. Yes, the emails can get into the wrong hands, but this only happens when you are not doing enough to protect them yourself.

by: tomas02574
on: 02-01-2019 01:15


by: saxman1
on: 01-01-2019 17:07


by: spikey92000
on: 01-01-2019 16:48

excellent idea, and it should be in place following the May 2018 privacy laws update

by: tamgraham1981
on: 31-12-2018 02:19

very good idea I agree

by: sherri36
on: 26-12-2018 13:54

I agree just show last three digit and his email can be half encrypted out

by: rajdip2294
on: 26-12-2018 02:44

Supported as agreed

by: rudzielec212
on: 22-12-2018 11:03

Hey , very good idea ????

by: sunay79
on: 26-12-2018 08:30


by: revilo10
on: 17-12-2018 18:20

I see your concerns, and maybe there could be another way around the problem I bring here, but from another security point of view, having information that is personally identifiable helps people avoid phishing emails and other types of scams. Scammers are now able to replicate the HTML of websites and emails down to the last detail, so having some sort of identifiable info in an email helps distinguish between a real company and scammers, as scammers tend to use "Hey User" rather than your name.

The best way to protect your privacy is to invest some time and possibly a little bit of money (For software, only if you're willing), in securing your accounts. This means having a good, strong and invidual password for every account you use (Use a password manager such as Dashlane), controlling who has access to your accounts (I recommend not letting ANYONE access your account, but if you must, make their access time limited, and change your password when the access is no longer needed.).

I'm going to stay neutral on this one for now, as I love your idea, but I think there's a few things that need to be clarified first.

by: mrjeeves
on: 25-01-2019 19:12

And this is what I 100% agree with.

by: alancmair
on: 14-12-2018 22:49

I completely agree with you. Not only is it a breach of privacy, it puts your personal details at risk of a serious security breach also. They should probably replace most of your email address and phone number details with asterisks or something like that, as other services do. In that way, there isn't sufficient information for anyone else to do anything with, but there is enough information left visible for you to confirm that they are your details. For example, if your number was 07123456789, then they should only show 07*******89 or something like that.