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Stop the usage of our 'full names and mobile numbers' being used in e-mail correspondence?

By: patman2017 | 15-10-2018 07:45

Hi folks, I have noticed in my emails that I receive from Giffgaff every time I need to renew my 'goody bag top up' I get sent a reminder first, then I get an email to say that it's been renewed. But in my emails from Giffgaff they are not just! enclosing my 'user/log in name' they are also enclosing in the top right hand corner of my e-mails my 'full mobile number'?? Of which I really do not agree with this and I feel it is a serious breach of mines and possibly everyone's privacy!? And it also could leave us vulnerable to scammers and nuisance callers ect especially with all the latest cyber attacks in the news. As my full number definitely should not be shown on my Giffgaff e-mails?.

I have already complained to Giffgaff a few months ago and they haven't done anything about it?. And they just told me I should post it on here. So therefore I would really appreciate it if anyone! else agrees with me? Then could you please help and complain with me to customer services or higher management, as I feel this has been going on for too long and it really needs to be rectified as soon as possible so our personal information and privacy is better protected in future, Many thanks!.

Comments

by: mimi0978
on: 17-01-2019 11:51

i totally agree!!! 150%

Edited
by: sally2000
on: 17-01-2019 04:47

I totally agree with this idea.

I am currently receiving multiple calls from a number on Switzerland!!

After complaining to Google, blocking and reporting the number as spam numerous times. The company have today it used a different number to pester me from!!

I am, absolutely, not blaming Giffgaff for the issue.

However, the last thing I want is for my details being used all over again.

Great idea. And, thank you for bringing this up.


by: mcgillie
on: 13-01-2019 23:36

Yes I have same problem with the emails sent to me by giffgaff, breach of my privacy. Giffgaff please do something about this as soon as.

by: mrjeeves
on: 25-01-2019 19:04

It's not a breach of privacy. Giffgaff are just sending you YOUR own information to YOUR email address. That's not how GDPR nor Data Protection works.

by: ryandsena
on: 14-01-2019 19:11

Great idea

by: dmdra32
on: 10-01-2019 16:30

agree!!!!

by: sarahbanahnah
on: 10-01-2019 07:00

Definitely! Why did I not see this before!! 100000 votes for you!

by: sistah_b
on: 10-01-2019 00:56

Agree ????%

by: killers86
on: 06-01-2019 12:23

.

by: nanahel51
on: 04-01-2019 19:57

excellent idea

by: romorton
on: 04-01-2019 13:00

Well done for bringing this up. Partial name and partial no would sort this out.

by: andersp5
on: 02-01-2019 21:09

I totally agree with this, data protection and personal security is very important. Emails are not secure and anything that identifies people directly tied to your mobile number has to be wrong, fraught with danger and Giffgaff really does need to take this recommendation very seriously indeed. I am just about to join Giffgaff and this has alarmed me greatly. Being an ex BT engineer I am fully aware of data security and the consequences of information details such as these getting into the wrong hands. Please take this very seriously indeed and do take immeadiate action would be my advice. I will have to revue my decision to activate my ordered sim now, what a dilemma I am now placed in.

by: mrjeeves
on: 25-01-2019 19:12

Emails ARE secured. If both the recipient's and sender's email servers support TLS (a form of encryption) then emails can easily be secured. This is used by almost everyone, including giffgaff. Yes, the emails can get into the wrong hands, but this only happens when you are not doing enough to protect them yourself.