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Stop the usage of our 'full names and mobile numbers' being used in e-mail correspondence?

By: patman2017 | 15-10-2018 07:45

Hi folks, I have noticed in my emails that I receive from Giffgaff every time I need to renew my 'goody bag top up' I get sent a reminder first, then I get an email to say that it's been renewed. But in my emails from Giffgaff they are not just! enclosing my 'user/log in name' they are also enclosing in the top right hand corner of my e-mails my 'full mobile number'?? Of which I really do not agree with this and I feel it is a serious breach of mines and possibly everyone's privacy!? And it also could leave us vulnerable to scammers and nuisance callers ect especially with all the latest cyber attacks in the news. As my full number definitely should not be shown on my Giffgaff e-mails?.

I have already complained to Giffgaff a few months ago and they haven't done anything about it?. And they just told me I should post it on here. So therefore I would really appreciate it if anyone! else agrees with me? Then could you please help and complain with me to customer services or higher management, as I feel this has been going on for too long and it really needs to be rectified as soon as possible so our personal information and privacy is better protected in future, Many thanks!.


by: sana_j19
on: 16-06-2019 19:24

I agree

by: missymilo02
on: 13-06-2019 02:28

Thanks for bringing this to my attention.

Totaly support what you are stating.

by: smonev
on: 03-06-2019 09:00

I think that info included only verifies the authenticity of the email. How would you feel about opening an email from your bank, that doesn't refer to you by name? Email security is a totally different concern. I personally think this shouldn't have been removed and leaves us more vulnerable to phishing emails.

by: nanagezza
on: 29-05-2019 03:36

Thanks for making this point I wasn't aware of this x and totally agree with your opinions

by: gcase64
on: 26-05-2019 12:28


Well done on your idea being implemented.It will certainly put members minds at rest.

Thank you.

by: msmon55
on: 23-05-2019 17:08

Supported. If your phone is stolen, and there is no screen lock password they can get into emails etc so would be better if only first name is used by Giffgaff in emails. I'd also prefer my full number not listed in email just in case emails got hacked.

by: iqbal92307
on: 20-05-2019 13:00

I agree

by: nickyheywood
on: 16-05-2019 11:40


by: roystonhyde2
on: 19-04-2019 08:27


by: helen_starkey
on: 17-03-2019 20:04

great idea

by: mirek48
on: 07-06-2019 01:18


by: mirek48
on: 07-06-2019 01:18