Leave a legacy.

Stop the usage of our 'full names and mobile numbers' being used in e-mail correspondence?

By: patman2017 | 15-10-2018 07:45

Hi folks, I have noticed in my emails that I receive from Giffgaff every time I need to renew my 'goody bag top up' I get sent a reminder first, then I get an email to say that it's been renewed. But in my emails from Giffgaff they are not just! enclosing my 'user/log in name' they are also enclosing in the top right hand corner of my e-mails my 'full mobile number'?? Of which I really do not agree with this and I feel it is a serious breach of mines and possibly everyone's privacy!? And it also could leave us vulnerable to scammers and nuisance callers ect especially with all the latest cyber attacks in the news. As my full number definitely should not be shown on my Giffgaff e-mails?.

I have already complained to Giffgaff a few months ago and they haven't done anything about it?. And they just told me I should post it on here. So therefore I would really appreciate it if anyone! else agrees with me? Then could you please help and complain with me to customer services or higher management, as I feel this has been going on for too long and it really needs to be rectified as soon as possible so our personal information and privacy is better protected in future, Many thanks!.

Comments

by: nanahel51
on: 04-01-2019 19:57

excellent idea

by: romorton
on: 04-01-2019 13:00

Well done for bringing this up. Partial name and partial no would sort this out.

by: andersp5
on: 02-01-2019 21:09

I totally agree with this, data protection and personal security is very important. Emails are not secure and anything that identifies people directly tied to your mobile number has to be wrong, fraught with danger and Giffgaff really does need to take this recommendation very seriously indeed. I am just about to join Giffgaff and this has alarmed me greatly. Being an ex BT engineer I am fully aware of data security and the consequences of information details such as these getting into the wrong hands. Please take this very seriously indeed and do take immeadiate action would be my advice. I will have to revue my decision to activate my ordered sim now, what a dilemma I am now placed in.

by: mrjeeves
on: 25-01-2019 19:12

Emails ARE secured. If both the recipient's and sender's email servers support TLS (a form of encryption) then emails can easily be secured. This is used by almost everyone, including giffgaff. Yes, the emails can get into the wrong hands, but this only happens when you are not doing enough to protect them yourself.

by: tomas02574
on: 02-01-2019 01:15

exactly

by: saxman1
on: 01-01-2019 17:07

Supported

by: spikey92000
on: 01-01-2019 16:48

excellent idea, and it should be in place following the May 2018 privacy laws update

by: tamgraham1981
on: 31-12-2018 02:19

very good idea I agree

by: sherri36
on: 26-12-2018 13:54

I agree just show last three digit and his email can be half encrypted out

by: rajdip2294
on: 26-12-2018 02:44

Supported as agreed

by: rudzielec212
on: 22-12-2018 11:03

Hey , very good idea ????

by: sunay79
on: 26-12-2018 08:30

Oph