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Stop the usage of our 'full names and mobile numbers' being used in e-mail correspondence?

By: patman2017 | 15-10-2018 07:45

Hi folks, I have noticed in my emails that I receive from Giffgaff every time I need to renew my 'goody bag top up' I get sent a reminder first, then I get an email to say that it's been renewed. But in my emails from Giffgaff they are not just! enclosing my 'user/log in name' they are also enclosing in the top right hand corner of my e-mails my 'full mobile number'?? Of which I really do not agree with this and I feel it is a serious breach of mines and possibly everyone's privacy!? And it also could leave us vulnerable to scammers and nuisance callers ect especially with all the latest cyber attacks in the news. As my full number definitely should not be shown on my Giffgaff e-mails?.

I have already complained to Giffgaff a few months ago and they haven't done anything about it?. And they just told me I should post it on here. So therefore I would really appreciate it if anyone! else agrees with me? Then could you please help and complain with me to customer services or higher management, as I feel this has been going on for too long and it really needs to be rectified as soon as possible so our personal information and privacy is better protected in future, Many thanks!.

Comments

by: wagstaffej
on: 14-11-2018 13:59

Agreed. The monthly usage statement email only shows the last 4 digits of your phone number so the goodybag confirmation email should do the same.

by: harleyquinn66
on: 18-11-2018 02:55

!

by: leigh2180
on: 14-11-2018 12:37

@patman2017 couldn't agree more!!!

Everytime we try to improve our privacy and outwit data stealers something comes along to undermine it! Giffgaff has a great relationship with it;s customers and are so innovative in many others ways. Let's encourage them to lead the way with this idea, too.

by: tokyobuta
on: 14-11-2018 09:09

Maybe better not to send it - though it's not a big issue for me..

by: garyg1690
on: 13-11-2018 22:22

i`m quite happy with my name and number on the emails

by: geu42
on: 13-11-2018 20:47

I never remember my number so i'm grateful for the reminder on the email, it doesn't bother me.

by: geu42
on: 13-11-2018 20:47

I never remember my number so i'm grateful for the reminder on the email, it doesn't bother me.

by: freedmaniac
on: 13-11-2018 17:57

Sorry, I really don't see the problem here.

The email is being sent to you, at your request, and not sent out to all members, so why is there a problem?

Other people do not have access to your email, do they?

There is no other personal information and it is not being published publicly.

by: peter48184
on: 13-11-2018 18:16

Email is not secure.

by: freedmaniac
on: 13-11-2018 20:03

What method would be secure enough to cover this minimal risk then?

by: smithster225225
on: 16-11-2018 15:31

of course email is secure! You need a password to log into your emails!

by: crazyflautist
on: 18-11-2018 08:33

Unless it is encrypted it isn't. Email can be hacked Better not to include details that are unnecessary if you ask me. Maybe make it an optional opt-in

by: claire1uk
on: 13-11-2018 17:05

Luckily they are now looking into this issue.

Good one for raising the issue.

by: mcilwraith
on: 13-11-2018 14:07

i want it left the way it is.

you can protect your mail so i don`t see it a a breach of privacy

by: peterg92
on: 22-05-2019 16:41

Supported