Leave a legacy.

Stop the usage of our 'full names and mobile numbers' being used in e-mail correspondence?

By: patman2017 | 15-10-2018 07:45

Hi folks, I have noticed in my emails that I receive from Giffgaff every time I need to renew my 'goody bag top up' I get sent a reminder first, then I get an email to say that it's been renewed. But in my emails from Giffgaff they are not just! enclosing my 'user/log in name' they are also enclosing in the top right hand corner of my e-mails my 'full mobile number'?? Of which I really do not agree with this and I feel it is a serious breach of mines and possibly everyone's privacy!? And it also could leave us vulnerable to scammers and nuisance callers ect especially with all the latest cyber attacks in the news. As my full number definitely should not be shown on my Giffgaff e-mails?.

I have already complained to Giffgaff a few months ago and they haven't done anything about it?. And they just told me I should post it on here. So therefore I would really appreciate it if anyone! else agrees with me? Then could you please help and complain with me to customer services or higher management, as I feel this has been going on for too long and it really needs to be rectified as soon as possible so our personal information and privacy is better protected in future, Many thanks!.

Comments

by: geu42
on: 13-11-2018 20:49

I never remember my number so i'm grateful for the reminder on the email, it doesn't bother me.

by: harleyquinn66
on: 18-11-2018 02:55

Sdfvbb

by: geu42
on: 13-11-2018 20:47

I never remember my number so i'm grateful for the reminder on the email, it doesn't bother me.

by: geu42
on: 13-11-2018 20:47

I never remember my number so i'm grateful for the reminder on the email, it doesn't bother me.

by: peter48184
on: 13-11-2018 18:15

Personal information should never be sent by email as its insecure, unless of course you use a private key, this will not happen as I imagine even if they had say 10k members (how many do they have?) that would muck up their email system.

What they should do is send an email so you can log in to confirm payment.

by: freedmaniac
on: 13-11-2018 17:57

Sorry, I really don't see the problem here.

The email is being sent to you, at your request, and not sent out to all members, so why is there a problem?

Other people do not have access to your email, do they?

There is no other personal information and it is not being published publicly.

by: peter48184
on: 13-11-2018 18:16

Email is not secure.

by: freedmaniac
on: 13-11-2018 20:03

What method would be secure enough to cover this minimal risk then?

by: smithster225225
on: 16-11-2018 15:31

of course email is secure! You need a password to log into your emails!

by: crazyflautist
on: 18-11-2018 08:33

Unless it is encrypted it isn't. Email can be hacked Better not to include details that are unnecessary if you ask me. Maybe make it an optional opt-in

by: claire1uk
on: 13-11-2018 17:05

Luckily they are now looking into this issue.

Good one for raising the issue.

by: mcilwraith
on: 13-11-2018 14:07

i want it left the way it is.

you can protect your mail so i don`t see it a a breach of privacy

by: rocketscience_itisnt
on: 13-11-2018 09:57

Shouldn't this feedback be in Contribute rather than Labs?

.

https://labs.giffgaff.com/idea/16699596/support-emails-leak-private-information


What about anyone who actually wants the full name/number to be shown for account/sim identification or accounting/taxation purposes etc?

https://labs.giffgaff.com/idea/16699224/put-the-mobile-phone-number-and-membername

Edited
by: rocketscience_itisnt
on: 13-11-2018 09:57

Duplicated

Edited