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Require 2 factor authentication to sign up for payforit texts

By: andy69 | 12-08-2018 18:00

A lot of people are asking about being charged for payforit texts when they didn't subscribe to them in the first place. And how to stop further charges and get your money back. One way would be to require that the initial text is not charged for but is replaced with a text asking you to authorise the subscription. If you want to receive them, then you just follow the instructions in the text to authorise it. It could be follow a link or reply by text. After authorisation, you receive the original text and are charged. If you don't authorise it, you just ignore and no charges are applied.

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Comments

by: davidjsmith67
on: 03-03-2019 08:36

More items to consider:

1. Add an option to "Air Time Credit" usage to allow or disallow Premium Rate Texts - i.e. like an Adult Content filter. That would stop this right away, as you (giffgaff) would reject the charge request from the mobile payment provider where we (the customer) have clearly said "no" to premium rate charges.

2. Use an anti-spam requesting number filter.

If you know the "mobile payment providers" e.g. mGage are requesting charges from a particular origin number, then stop the charge being taken and validate their request with your "paying customer" before you (giffgaff) allow the charge to be deducted from air time credit. If we (the customer) says "no" then stop the charge! The mobile payment provider will then have to push this issue back to their customer to resolve.

3. Use an anti-spam text filter the premium rate messages at the "text" level. These unwanted charging premium text messages appear to have exactly the same content, e.g. Just4Life Nexgen Ltd. If you detect the "suspicious" content in the message, then ask your customer to confirm the charge before it is made.

4. Retrospective authorised billing. Assuming the customer has air time credit on the account, only allow the mobile payment provider to be paid after your customer has confirmed the charge, e.g. at the end of 7 to 30 days. If the customer rejects the charge, the mobile payment provider is not paid and their client has to take proceedings against their customer to recover the money they believe they are genuinely owed.

5. Premium rate billing account. When a premium rate text is detected by giffgaff charge this to a separate "premium rate" account (like air time, but solely for premium rate texts), where credit is allocated by the customer. If the value is zero then the mobile payment provider cannot charge the account.

by: soapysuds65
on: 24-03-2019 13:35

Spot on. These are great ideas. Separate Air time account and premium rate account. Premium rate content filter - options box

by: gvmhb
on: 25-02-2019 18:13

Very good idea.

by: maccaroon13
on: 23-02-2019 17:53

Indeed!!! I have 4 at least of these in a short period of time and today another saying Payme. Would appreciate any help instead of bleeding money away to something you don't want.

by: noelpearson
on: 18-02-2019 11:14

I've just received a text from Games Network from Noatel saying I'm signed up to them and going to pay £4.40 a week. I have not signed up and want this stopped.

Texted STOP to 64055 but returns as undelivered. Ideas?

Thanks

by: michaelboland2
on: 15-02-2019 16:19

Hi

This is all too complicated for me. Why do companies like Jamjar Mobile have to be so unscrupulous?

Thanks for your help

Regards

Mr Michael Boland

by: karind
on: 15-02-2019 16:12

I got scammed twice within 10 minutes today. PayForIT and Jammitup. Sent STOP to both of them. Not happy and I am not even sure if I got charged as GiffGaff does not offer itemized bills, only on request.

If that happens again, I am leaving. I have been a customer for over 5 years but I don't like this one bit.

by: plasticmac
on: 17-02-2019 17:28

Jammitup are the scammers, PayForIt are the facilitators of the scam. The only way to stop this happening is to opt out of Charge to Bill. Giffgaff do not currently allow this.

by: ulyssesthirteen
on: 14-02-2019 01:02

I've been woken up at 11.50pm by a text from hdwallpapers.shop labelled 'receipt' stating that I'd signed up for a £4.50 a week service that I've not actually signed up for (hdwallpaper.shop) Who actually buys phone wallpapers?

I find the fact that this kind of scam exists very worrying. A cursory glance at the internet shows that it's been around for years and next to nothing has been done to prevent it. I find this very suspicious.

by: yhogg77
on: 13-02-2019 13:08

Hi, was scammed last week by Games4Mobile. Unauthorised £4.50 taken from my credit and cannot get a credit from Nexenmobi after making 2 requests. Get this sorted GiffGaff or my husband and I will be looking for another mobile service provider.

Yvonne

Support all efforts to eliminate scammers.

by: tokyobuta
on: 11-02-2019 12:46

An excellent idea!

by: thunderdragon
on: 09-02-2019 22:18

Supported. Not only has this whole Pay4Brexit thing put me completely off the idea of using mobile internet connectivity, but I'd also hold that - In providing my mobile number/account details to website operators without my explicit and informed consent (Whether this number is "encrypted" or not) - GiffGaff might be in breach of the GDPR on this one, as they are sharing users personal details with third-parties Without the Data Subjects' permission. :o

Sadly though, I get the impression we'll only get the desired ability to block "Charges to Bill" once one of GGs board members finds themselves falling victim to one of these scams... :(