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Require 2 factor authentication to sign up for payforit texts

By: andy69 | 12-08-2018 18:00

A lot of people are asking about being charged for payforit texts when they didn't subscribe to them in the first place. And how to stop further charges and get your money back. One way would be to require that the initial text is not charged for but is replaced with a text asking you to authorise the subscription. If you want to receive them, then you just follow the instructions in the text to authorise it. It could be follow a link or reply by text. After authorisation, you receive the original text and are charged. If you don't authorise it, you just ignore and no charges are applied.



by: iant103
on: 03-09-2019 15:34

I have just received a text from "WAPSTAR" claiming that I had subscribed to something I have no knowledge of, I responded immediately with a STOP text that has cost me 10p, if I had been slower it would have cost me £4.50.

This is mugging by text it must be stopped!

by: tjtomlinson
on: 15-10-2019 20:13

Got stung by the same gang. Not as quick as you and got charged the £4.50. Initally I simply swiped the text into archived thinking it was just an obscure number, then when my credit balance appeared after a call I noticed it had dropped significantly. After reporting it to Giffgaff, who denied any responsibility but did give info on stopping any further payments, I texted STOP to the number supplied. Further £0.10.... Now intend to send an email to the 'gaming' and 'pay2bill' companies requesting my money back. Am I hopeful? Not really :(

by: kengra
on: 25-08-2019 14:53

Great idea. am not sure how feasible it is to add this to the existing O2 infrastructure

by: scrupps
on: 20-08-2019 15:12

it is outrageous that Giffgaff isn’t all over this and helping to protect customers from these scams. Giffgaff - stop messing about with stupid ideas like gameplan and sort this out now.

by: andy69
on: 13-08-2019 09:01

Now that giffgaff are implementing multi-factor authentication for SIM swaps and changing email address on members' accounts (https://community.giffgaff.com/t5/Announcements/Launching-multi-factor-authentication/td-p/23731315), hopefully it won't be long before they get around to implementing this idea as people are still being scammed by payforit scams.

by: alistairlee
on: 11-08-2019 05:57

This smells like the PPI scandle.

by: keith_uden
on: 31-07-2019 12:29

Supported. Get on this please giffgaff.

by: londonman947
on: 31-07-2019 10:58

My view much the same as , 'cazduck' (21/7/2019).

Further , how can a company in profit from scams , not be breaking the law .

I am a fan of GG , though they are long for this World , if they make no correction.

Keep the anger going !!!

by: cazduck
on: 21-07-2019 08:37

You absolutely HAVE to do this, Giffgaff. Otherwise you will start to lose customers. I've been with you approx. 2 years and delighted with the service you offer, have recommended you to lots of my friends. However, unless you sort this problem and put in some protection for your members I for one will be leaving you. Yesterday I got a scam text saying £4.50 will be taken WEEKLY as I have (NOT!!!) subscribed to Wapstar Content …. WHO????? I can't text STOP to the number as the texts won't send. I've looked at advice from the Giffgaff community and as a result bought airtime (which I NEVER do) so I could send the STOP text. It STILL won't send. I'm currently sitting here feverishly checking my £10 airtime credit every 5 minutes to see if £4.50 gets taken. No money stolen from me yet but I have every confidence it will be, and I am helpless to do anything about it.

BEYOND DISGRACEFUL that Giffgaff don't automatically block incoming premium texts. Put your ****** prices up to make up for the 30% fraudulent money you get from these texts - I'd rather pay more and know I wasn't going to get scammed. I'm a very calm person, I don't get angry but I'm ****** angry over this. Sort it out!!!!!!!!

by: mrb2966
on: 24-06-2019 18:55

Something like this should have been in place from the get go. I think it is an utter joke that I have to go out of my way to deal with scams like this myself because my number is allowed to be signed up to stuff without my explicit consent.

by: alistairlee
on: 11-08-2019 05:56


by: rogedw
on: 20-06-2019 21:40