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Require 2 factor authentication to sign up for payforit texts

By: andy69 | 12-08-2018 18:00

A lot of people are asking about being charged for payforit texts when they didn't subscribe to them in the first place. And how to stop further charges and get your money back. One way would be to require that the initial text is not charged for but is replaced with a text asking you to authorise the subscription. If you want to receive them, then you just follow the instructions in the text to authorise it. It could be follow a link or reply by text. After authorisation, you receive the original text and are charged. If you don't authorise it, you just ignore and no charges are applied.

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Comments

by: muddycalhoun
on: 18-02-2020 10:23

I have been a firm advocate of this and have urged people to add votes. The shame is that although Giffgaff could have implemented this ages before it was actually done by their being forced to by regulation.

How many people could have avoided the headache and stress and financial ramifications of the payforit scams if Giffgaff had acted on the votes for this and the lab's process

Whatever one of the best suggestions for members comments and participation

Edited
by: kanga92
on: 04-12-2019 23:48

ok

by: stephen_connell
on: 26-11-2019 10:48

Please add this feature, I have suffered from the Wapstar debacle

by: being
on: 21-11-2019 18:18

This sounds a great idea. those w#pstar a'holes have no morals by the sounds.

Its important to stop the charges and to get refunds too.

by: scottblackburn
on: 24-10-2019 18:43

Please get this added

by: tjtomlinson
on: 15-10-2019 20:15

Got stung by WAPSTAR and got charged the £4.50.

Initally I simply swiped the text into 'archived' thinking it was just an obscure number, then when my credit balance appeared (after a call) I noticed it had dropped significantly.

After reporting it to Giffgaff, who denied any responsibility but did give info on stopping any further payments, I texted STOP to the number supplied. Further £0.10 drain on my credit balance. >:(

Now intend to send an email to the 'gaming' and 'pay2bill' companies requesting my money back.

Am I hopeful? Not really :(

by: mattj37213
on: 23-09-2019 16:21

I was scammed by 'paid phone services' that I never wanted or knowingly subscribed to when with EE. I tracked down the companies behind it and out of principle as much as anything got them all to refund me. When speaking to the EE advisor he was able to block any further 'paid phone services' (note. I could still ring premium numbers however).

If Giffgaff could use multi-factor authentication to prevent people from subscribing to these things unknowingly that would be a major plus for the network and would save a lot of people a lot of money and hastle I am sure.

by: andy69
on: 15-09-2019 16:50

I don't understand how this has been marked as implemented. As far as I'm aware giffgaff have not implemented 2FA for payforit but are relying on the merchants to be honest with their extra step. People are still being scammed because some of these merchants are claiming that the extra step has been done when it hasn't.

@holly_bc

Edited
by: bertiebat
on: 13-09-2019 13:59

I'm would be really pleased if this has been implemented but without exact details I'm reluctant to say this has.

It's important to know if we are to use this information when advising on help and support.

by: iant103
on: 03-09-2019 15:34

I have just received a text from "WAPSTAR" claiming that I had subscribed to something I have no knowledge of, I responded immediately with a STOP text that has cost me 10p, if I had been slower it would have cost me £4.50.

This is mugging by text it must be stopped!

by: tjtomlinson
on: 15-10-2019 20:13

Got stung by the same gang. Not as quick as you and got charged the £4.50. Initally I simply swiped the text into archived thinking it was just an obscure number, then when my credit balance appeared after a call I noticed it had dropped significantly. After reporting it to Giffgaff, who denied any responsibility but did give info on stopping any further payments, I texted STOP to the number supplied. Further £0.10.... Now intend to send an email to the 'gaming' and 'pay2bill' companies requesting my money back. Am I hopeful? Not really :(