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Require 2 factor authentication to sign up for payforit texts

By: andy69 | 12-08-2018 18:00

A lot of people are asking about being charged for payforit texts when they didn't subscribe to them in the first place. And how to stop further charges and get your money back. One way would be to require that the initial text is not charged for but is replaced with a text asking you to authorise the subscription. If you want to receive them, then you just follow the instructions in the text to authorise it. It could be follow a link or reply by text. After authorisation, you receive the original text and are charged. If you don't authorise it, you just ignore and no charges are applied.



by: mattj37213
on: 23-09-2019 16:21

I was scammed by 'paid phone services' that I never wanted or knowingly subscribed to when with EE. I tracked down the companies behind it and out of principle as much as anything got them all to refund me. When speaking to the EE advisor he was able to block any further 'paid phone services' (note. I could still ring premium numbers however).

If Giffgaff could use multi-factor authentication to prevent people from subscribing to these things unknowingly that would be a major plus for the network and would save a lot of people a lot of money and hastle I am sure.

by: andy69
on: 15-09-2019 16:50

I don't understand how this has been marked as implemented. As far as I'm aware giffgaff have not implemented 2FA for payforit but are relying on the merchants to be honest with their extra step. People are still being scammed because some of these merchants are claiming that the extra step has been done when it hasn't.


by: bertiebat
on: 13-09-2019 13:59

I'm would be really pleased if this has been implemented but without exact details I'm reluctant to say this has.

It's important to know if we are to use this information when advising on help and support.

by: iant103
on: 03-09-2019 15:34

I have just received a text from "WAPSTAR" claiming that I had subscribed to something I have no knowledge of, I responded immediately with a STOP text that has cost me 10p, if I had been slower it would have cost me £4.50.

This is mugging by text it must be stopped!

by: tjtomlinson
on: 15-10-2019 20:13

Got stung by the same gang. Not as quick as you and got charged the £4.50. Initally I simply swiped the text into archived thinking it was just an obscure number, then when my credit balance appeared after a call I noticed it had dropped significantly. After reporting it to Giffgaff, who denied any responsibility but did give info on stopping any further payments, I texted STOP to the number supplied. Further £0.10.... Now intend to send an email to the 'gaming' and 'pay2bill' companies requesting my money back. Am I hopeful? Not really :(

by: kengra
on: 25-08-2019 14:53

Great idea. am not sure how feasible it is to add this to the existing O2 infrastructure

by: scrupps
on: 20-08-2019 15:12

it is outrageous that Giffgaff isn’t all over this and helping to protect customers from these scams. Giffgaff - stop messing about with stupid ideas like gameplan and sort this out now.

by: andy69
on: 13-08-2019 09:01

Now that giffgaff are implementing multi-factor authentication for SIM swaps and changing email address on members' accounts (https://community.giffgaff.com/t5/Announcements/Launching-multi-factor-authentication/td-p/23731315), hopefully it won't be long before they get around to implementing this idea as people are still being scammed by payforit scams.

by: alistairlee
on: 11-08-2019 05:57

This smells like the PPI scandle.

by: keith_uden
on: 31-07-2019 12:29

Supported. Get on this please giffgaff.

by: londonman947
on: 31-07-2019 10:58

My view much the same as , 'cazduck' (21/7/2019).

Further , how can a company in profit from scams , not be breaking the law .

I am a fan of GG , though they are long for this World , if they make no correction.

Keep the anger going !!!