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Require 2 factor authentication to sign up for payforit texts

By: andy69 | 12-08-2018 18:00

A lot of people are asking about being charged for payforit texts when they didn't subscribe to them in the first place. And how to stop further charges and get your money back. One way would be to require that the initial text is not charged for but is replaced with a text asking you to authorise the subscription. If you want to receive them, then you just follow the instructions in the text to authorise it. It could be follow a link or reply by text. After authorisation, you receive the original text and are charged. If you don't authorise it, you just ignore and no charges are applied.

Comments

by: nickyheywood
on: 25-05-2019 20:24

supported

by: bing5582
on: 23-05-2019 19:09

Yes suported

by: peterg92
on: 23-05-2019 11:18

Supported

by: timbav
on: 09-05-2019 17:03

This should be mandatory for all network providers.

by: muddycalhoun
on: 09-05-2019 08:48

Ig what I read from muggles in contribute this morning is bona fide congratulations are due to andy69 (and anyone else who may have suggested this coincidentally)

Going to be implemented 11 5 19 it said !!

by: andy69
on: 09-05-2019 11:53

What is being implemented 11th May 2019 is nothing to do with giffgaff but the rules for payforit are changing so the merchant has an extra step to perform. However, the people behind the payforit scams have been shown to claim that people have subscribed when they haven't. I don't see any reason why they couldn't also claim people have gone through the extra step required from 11th May. Rather than the merchant policing this, it should be the network. IE giffgaff should ensure that their customers have subscribed. That's why the initial confirmation text should come from giffgaff rather than the merchant.

by: msmon55
on: 07-05-2019 15:49

GG really need to either implement two step verification or better still give its members the ability to simply opt out of all premium rate services. Surely GG have a duty of care to its members? And if GG are in fact receiving a commission from these scam premium rate companies that must surely mean that GG are implemented in committing fraud?!!!

by: raiele
on: 18-05-2019 10:30

Absolutely agree

by: andy69
on: 07-05-2019 15:00

I see this has been marked as implemented. I don't see how as I received a message from @holly_bc at 07-05-2019 13:29 saying ...

What i'l do is, i'm going to change the idea to Future Thinking as it's something we'd be interested in doing in the future, but right now, it's not something we'd be able to implement due to network limitations and our current project load. I've spoken to a few different product owners and it's definitely something they'd love to get their teeth stuck into. So it'll be something thats on our back burner, but something we'll definitely look at implementing soon if we can!

Edited
by: andy69
on: 07-05-2019 15:30

@holly_bc has kindly put this back into "we're looking into it".

by: chookiecaz
on: 07-05-2019 00:47

I received a text that was sent at about 14.55 on Sunday for something I haven’t subscribed to so I don’t know who the company is, what I am allegedly subscribed for or when it was supposed to have happened. I have copied and pasted the text message below:

FreeMsg: Thank you Your free trial of MyLifestyle from Nexgen Ltd will end on 06/05/19. Then £4.50 per week until you text STOP to 64055. HELP? 02037403517

by: claire_windle
on: 08-05-2019 15:11

Exactly the same thing has just happened to me. Have voted. Will Contact bank to block money leaving my account based on what I've read here...I have to admit I'm not very tech savvy. The giffgaff ethos is great, however if customers remain unprotected then they'll vote with their feet and chose another provider.

Bank advised don't respond to text. Payforit website advises respond to text with stop message.....not sure which I should do!

by: mutley01932
on: 06-05-2019 12:51

Just been scammed by Mainstream Games £4.50 taken from my account, never given permission. It appears it goes via Payforit service that giffgaff earn commission from. giffgaff agents tell me no refund and wash their hands of it basically. HANG ON A MINUTE!! giffgaff meant to be run by its members so we demand that 2 factor authentication is introduced (as done by EE) to protect us. Header text on this page says "giffgaff looking into it" DATED AUGUST 2018!!!

Edited
by: johnb21
on: 16-05-2019 17:04

The same has just happened to me. GiffGaff need to be introducing 2FA immediately to stop this. Maybe after 7 years with GG I'll take a look at EE...

by: mrlar48
on: 05-05-2019 10:33

stop this and get it sorted payforit scams are giffgaff a responsibility and they will gain a bad reputation for allowing this to happen