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Require 2 factor authentication to sign up for payforit texts

By: andy69 | 12-08-2018 18:00

A lot of people are asking about being charged for payforit texts when they didn't subscribe to them in the first place. And how to stop further charges and get your money back. One way would be to require that the initial text is not charged for but is replaced with a text asking you to authorise the subscription. If you want to receive them, then you just follow the instructions in the text to authorise it. It could be follow a link or reply by text. After authorisation, you receive the original text and are charged. If you don't authorise it, you just ignore and no charges are applied.

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Comments

by: innovato
on: 26-04-2019 18:03

2FA shud be implemented to protect users, I suse 2fa wherever posb for all my cloud activities....some years ago on EE i found i'd been stung for months by a small charge going out every week amount to a £200-£300 and when i queried it with EE, after short argument they refunded all in full, never had the problem again. I seen elsewhere it has been stated that EE have been leading light on this issue, whereas GG are not...! as someone who is considering leaving EE to come to GG it makes me wonder if the savings would be worth the posb agro....!

by: buffydemus
on: 01-03-2019 10:13

hot deals guru, the number to unsub is the same as the other pay for it scams, all coming from the same place.

I called them I asked can you tell me exactly when and where I signed up for this service and the woman lied, she said I went onto my hot deals guru website and subbed to the service, this is completely false and I have gone back through my browsing history and at no time did I go on this website, I basically had a go at the woman for lying and she hung up on me but I got a text to say I was unsubbed.

Please giff gaff block this **** from happening! It is a scam, the people are liars, the woman blatantly lied on the phone and I can prove I never went onto hot deals guru.

by: muggles708
on: 19-02-2019 18:35

Some good news for a change. The PSA has finished its consultation on Subscription Services. I was pleased to see so many consumers responding to the consultation, to the extent that I don't think they were able to turn their backs on the problem!

There is a lengthy consultation document, and the responses can also be read on the PSA website.

The recommendations from the consultation include, amongst other things, a requirement for two factor authorisation for ALL subscription services. I wonder whether GiffGaff will now do something and tell us how wonderful they are at listening to their members. It looks as though the days of the Payforit scam may be numbered.

Details are on the PSA website. I can't seem to insert a link to the PSA site here!

They are now consulting on the proposals to introduce the new "Special Conditions" required to introduce the changes they are proposing. Please do respond to this. It would be a disaster if this failed at the final hurdle!

Paul

by: andy69
on: 20-02-2019 13:49

The PSA link is https://psauthority.org.uk/news/news/2019/february/consultation-on-new-special-conditions-for-phone-paid-subscription-services

by: lgmuk
on: 18-02-2019 10:57

Please instigate this, Giffgaff.

by: chelseamaniac
on: 09-02-2019 14:51

GiffGaff won't do this they make a lot of money out of the scam. I personally have never fallen victim but I can imagine it is annoying.

Come on GiffGaff protect your members before people start to leave you

by: plasticmac
on: 11-01-2019 14:32

These charges are NOT made via Premium Texts. They use something called Charge to Bill, operated by PayForIt (owned by Voda, Three, EE and O2). The scams exploit PayForIt to take money from your giffgaff account. The only fix is to opt out of Charge to Bill, which giffgaff do not currently allow (although O2 do). Disabling or adding validation to Premium Texts will not prevent PayForIt scams.

by: muggles708
on: 31-01-2019 12:16

I couldn't agree more. We need to draw a clear distinction between Payforit charges and Premium Texts. It doesn't help that the GiffGaff usage statement incorrectly shows these charges as Premium texts. It also doesn't help that the information sources that members are referred to contain the same confusion! Too many members are being misled into belief that blocking premium texts will protect them from Payforit scams.

by: ghiggs
on: 01-01-2019 13:32

Two factor auth and also an opt out of payforit default setting needs to be done. Imagine if any time someone got your email address they could steal £4.50 a week from paypal account. It would never happen. Giff Gaff and all providers get onto this fast please.

by: chrisforder
on: 01-01-2019 10:28

Supported

by: muddycalhoun
on: 31-12-2018 22:16

Giffgaff have to do something about this and I have not seen anything else suggested. Thanks andy69 good luck glad to see the increase in votes since I voted.

Edited
by: spacefrog
on: 28-12-2018 10:14

Daylight robbery and another scam, this not only leaves children vulnerable to run up massive bills or pay out to this scam but the elderly too……. needs to be sorted sooner rather than later, it seems that a lot of giffgaff member simply wont top up any airtime credit in fear of their airtime credit being taken, that includes me too….. as it happened to me 5 years ago, so giffgaff have missed out on 5 years of potential airtime credit top ups from me alone….. let alone everyone else….