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Require 2 factor authentication to sign up for payforit texts

By: andy69 | 12-08-2018 18:00

A lot of people are asking about being charged for payforit texts when they didn't subscribe to them in the first place. And how to stop further charges and get your money back. One way would be to require that the initial text is not charged for but is replaced with a text asking you to authorise the subscription. If you want to receive them, then you just follow the instructions in the text to authorise it. It could be follow a link or reply by text. After authorisation, you receive the original text and are charged. If you don't authorise it, you just ignore and no charges are applied.

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Comments

by: plasticmac
on: 09-02-2019 13:53

I think we should be able to opt out of Charge to Bill" if we wish to. The scams, such as fitguru etc, all use a service company called PayForIt, which is owned by Vodafone, O2, EE and Three. Other networks, including O2, offer such an opt out, so why not Giffgaff?

Two step authentication is good, if you use the "Charge to Bill" service, but if you don't use it, and never will, you must be able to opt out.

by: techiebloke
on: 06-02-2019 10:40

How about a complete opt out

by: plasticmac
on: 09-02-2019 13:54

Yes, this is the best way to **** off these scammers.

by: moder19
on: 06-02-2019 10:38

Increasing security is always a good idea.

by: sgucukoglu
on: 04-02-2019 13:20

This is an outrage. I just set up my dad's new number, and "FitGuru" took £3 of the £5 balance on it. I texted the STOP message and it seems to have worked, but I'm still mightily annoyed about it, since the initial texts looked like scams that could easily have been ignored if I had turned on ignoring of unknown senders (the phone is just so he can FaceTime mum, he's deaf and old and techno-illiterate, so I want him free of as many distractions as possible).

Giffgaff: you're normally pretty dependable and, although I've had my disagreements in the past with some of your policy, still reputable as a great value service for those who need you. Please do what you must to stop this. Your good karma is on the line here.

To everyone else: I suggest that you turn off auto-top-up, and manually or automatically add goodybags from your credit card or PayPal. I think this is only possible if you have credit--it can't work if you've paid for bundles.

by: wreaksrevenge67
on: 01-02-2019 12:43

I have just been scammed two payments of £4.50 by Just4Life/SB7 whoever these people are, and GiffGaff don't care. Change your system GiffGaff ASAP so that your customers aren't ripped off. I'm waiting until my credit is scammed down to zero then I'll be off too find another provider, shame, as I had always got on ok with GiffGaff until now but I'm not happy with your response, so another customer lost..

by: tired16
on: 31-01-2019 22:21

I think this is a fantastic idea!! Power to the PEOPLE! You have my vote. :)

by: gaynorwatkins
on: 31-01-2019 15:35

Yet again I have fallen victim to these fraudulent premium sign-ups. Twice in the last two days I have been subscribed to "offerguru" by magage.com

Why is giffgaff so reluctant to protect it's members by implementing a 2-stage sign up to these premium subscription services as suggested by andy69 nearly five months ago

"Looking into it" simply isn't good enough... Do it!

Edited
by: muggles708
on: 31-01-2019 11:50

I had an interesting meeting with someone in "the industry" yesterday. He told me that the networks keep 30% of the Payforit charge as a handling fee. Does this explain why GiffGaff are so unwilling to protect us?

by: giant_hogweed
on: 31-01-2019 04:46

I have been charged £3 twice by scammers using SMS short code 64404 (premium rate text service). Oddsio / Goldeness are purporting to be some kind of online gambling service, but in reality they are just stealing money from peoples mobile phones! How can this be allowed to happen? I have not subscribed to this "service" and never would, as I am very much anti-gambling. After being charged £3 the first time in December, I put a block on the short code 64404, but I was then charged a further £3 on 1st January for a premium text that I didn't even receive! I have now sent a STOP text to 64404 in the hope that this may work and also reported to the Phone-paid Services Authority. Is there any way of getting refunded by giffgaff? It seems that customers of o2 and Three networks have managed to obtain refunds from their network operators in relation to this scam!

Get your finger out giffgaff - stop these scammers and refund your customers when they have lost money!!

by: jenmason
on: 26-01-2019 13:40

I got scammed by Lasevia, one of the usual suspects, but did get my money back, eventually. It's utterly disgusting that this practice is allowed to continue. I don't believe it's a GiffGaff issue per-se, it's industry wide. Ofcom should be relied on to sort this out, but whether due to ineptitude or vested interest refuse to do so. I'd like to hope that if everyone wrote to their MP every time it happened they'd soon get bored hearing about it and might make it illegal - but being reminded by the Brexit deliberations about what a complete shower they all are, I wouldn't hold your breath.