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Require 2 factor authentication to sign up for payforit texts

By: andy69 | 12-08-2018 18:00

A lot of people are asking about being charged for payforit texts when they didn't subscribe to them in the first place. And how to stop further charges and get your money back. One way would be to require that the initial text is not charged for but is replaced with a text asking you to authorise the subscription. If you want to receive them, then you just follow the instructions in the text to authorise it. It could be follow a link or reply by text. After authorisation, you receive the original text and are charged. If you don't authorise it, you just ignore and no charges are applied.



by: emmalouisep93
on: 18-01-2019 20:09

Brilliant, good luck

by: peterg92
on: 18-01-2019 20:07

Yes please

by: aboocock
on: 18-01-2019 16:34

Yes please, we need a way to be able to control premium access to my account, I do not now, nor will I ever use any premium information subscription service, and I do not wish to be scammed (and charged) like this in future.

by: madeinholt
on: 16-01-2019 10:44

Get a wiggle on and implement this NOW!

by: trudy04
on: 16-01-2019 09:35

I definitely think there should be a two step process. You should have to authorise for a company to take money from your account. This is very widespread. Within 2 hours of activating a new GIFFGSFFaccount £3 was deducted from the balance. In total £9 was deducted from the account and more would be but no money left. The offerguru service was never subscribed to. I did not reply STOP immediately as assumed it was scam and money would be deducted if you replied to the text. Can't believe that unscrupulous companies can just keep deducting money. All our family and friends use Giffgaff ,as it has always been a good service provider. Do the right thing and stop this from happening as it seems that the vulnerable and naive are being especially abused by these scam companies.

by: soruk
on: 30-01-2019 12:24

This sounds like a recycled number, the previous owner had signed up - or been scammed and changed their number. And now the number is live again they can start hitting it again - and, if the previous owner had "properly" signed up, their records will show the number was legitimately subscribed. There also needs a system where when a number is disconnected, it is forcibly unsubscribed from all these paythroughthenoseforit-type services.

by: howling_wolf
on: 12-01-2019 13:51

This needs doing! Just been hit with 2 charges when I wasnt even using the mobile or online so it was not caused by me clicking any links & OFCOM needs to get their act together & make it safe from this scam!

by: andy69
on: 12-01-2019 07:29

Giffgaff have said they are looking into it so hopefully they'll implement something to protect their customers from this blight. Thanks to everyone who has backed this idea.

by: holeymoley5
on: 11-01-2019 09:38

I lost £22.50 of my credit to tap4it/Stripey. No-one is going to give me my money back. I was scammed, didn’t get any help from GiffGaff, so have voted with my feet and am off to another provider and taking my husband with me.

by: muggles708
on: 31-01-2019 12:19

You should always TRY to get your money back. Start by insisting on it. Then pursue matter through the Small Claims procedure. I'm not aware of anyone who has followed this procedure and failed to get a FULL refund (plus court fees where it has gone that far).

by: pnewell
on: 10-01-2019 14:38

needs sorting I'm fed up of been ripped off twice at £3 a text , something I've not agreed to, if its not sorted I'm going to leave giffgaff and find another phone povider

by: jonschneider
on: 10-01-2019 12:48

I like this idea but extend it to anything premium.

A few weeks ago I ran down my credit on a manufacturer's help line. Had I known it was a premium rate number, which I should have realised but didn't pay attention, I would not have called them.

I got the inkjet playing again. User error. Not one of my better days.