Make buying a phone easier!
By: smithster225225 | 02-07-2018 09:18
My idea is to make buying a phone from giffgaff easier.
As you all know, after you go through the buying process, you then have to wait for approval from ratesetter, then you have to go through the purchasing procedure again to buy the phone.
I am 41 and I have NEVER come across this before with any company I have bought items from. Usually, when applying for credit for an item, you get the answer there and then (or sometimes you have to wait) but Ive never come across the situation where you have to go back onto the website and order the item for a second time. Surely there can be a way to make the buying process simpler, saving the customer having to go back and re-order. I can understand why customers get confused.
Ive seen it where a customer 'buys' a phone, waits for approval, then goes back to buy the phone only to find its out of stock.
Can giffgaff not abolish the second buying stage? I mean afterall, the customer has already given their details so its not like they are needed again. It should be apply for a phone, get the answer....JOB DONE!
My idea should be implemented for the following reasons -
1. It saves time
2. It saves confusion
3. It prevents the phone running out of stock
4. Its a more simplistic, streamlined way to apply for a phone giving better customer experience