Leave a legacy.

Make buying a phone easier!

By: smithster225225 | 02-07-2018 09:18

My idea is to make buying a phone from giffgaff easier.

As you all know, after you go through the buying process, you then have to wait for approval from ratesetter, then you have to go through the purchasing procedure again to buy the phone.


WHY?

I am 41 and I have NEVER come across this before with any company I have bought items from. Usually, when applying for credit for an item, you get the answer there and then (or sometimes you have to wait) but Ive never come across the situation where you have to go back onto the website and order the item for a second time. Surely there can be a way to make the buying process simpler, saving the customer having to go back and re-order. I can understand why customers get confused.

Ive seen it where a customer 'buys' a phone, waits for approval, then goes back to buy the phone only to find its out of stock.

Can giffgaff not abolish the second buying stage? I mean afterall, the customer has already given their details so its not like they are needed again. It should be apply for a phone, get the answer....JOB DONE!

My idea should be implemented for the following reasons -

1. It saves time

2. It saves confusion

3. It prevents the phone running out of stock

4. Its a more simplistic, streamlined way to apply for a phone giving better customer experience

:P

Comments

by: mcilwraith
on: 18-07-2018 12:12

i will vote for this as I have voted for similar ideas in the past.

The buying process outright is easy.the buying process from credit is atrocious

by: smithster225225
on: 19-07-2018 05:21

@mcilwraith Thanks and I agree :)

by: adamtheant
on: 23-07-2018 16:30

Agreed

by: tracy71
on: 22-09-2018 13:42

I agree also

by: peterg92
on: 19-01-2019 20:14

Agreed

by: kennethjohnwatton
on: 16-10-2019 18:57

I agree also

by: lingijay2018
on: 19-08-2019 08:10

some other companies are using the same method of using a loan to purchase a new device to run with the monthly payment as if it is a contract personally that already makes the process easier and worth it.tho if rate setter could inform giffgaff the same time as customer if accepted making it less likely the original order will be still in stock would greatly improve the situ

by: gordonellis1
on: 18-06-2019 14:46

Congratulations @smithster225225

by: cuishuping
on: 18-06-2019 07:48

agree

by: emmet50
on: 17-06-2019 20:36

it it saves time

by: peterg92
on: 30-05-2019 09:45

+1

by: iqbal92307
on: 22-05-2019 13:14

agreed

by: puppy1973
on: 06-05-2019 00:33

Agreed

by: helen_starkey
on: 18-03-2019 17:26

great idea

by: emmalouisep93
on: 19-01-2019 20:16

Great idea