Leave a legacy.

Make buying a phone easier!

By: smithster225225 | 02-07-2018 09:18

My idea is to make buying a phone from giffgaff easier.

As you all know, after you go through the buying process, you then have to wait for approval from ratesetter, then you have to go through the purchasing procedure again to buy the phone.


I am 41 and I have NEVER come across this before with any company I have bought items from. Usually, when applying for credit for an item, you get the answer there and then (or sometimes you have to wait) but Ive never come across the situation where you have to go back onto the website and order the item for a second time. Surely there can be a way to make the buying process simpler, saving the customer having to go back and re-order. I can understand why customers get confused.

Ive seen it where a customer 'buys' a phone, waits for approval, then goes back to buy the phone only to find its out of stock.

Can giffgaff not abolish the second buying stage? I mean afterall, the customer has already given their details so its not like they are needed again. It should be apply for a phone, get the answer....JOB DONE!

My idea should be implemented for the following reasons -

1. It saves time

2. It saves confusion

3. It prevents the phone running out of stock

4. Its a more simplistic, streamlined way to apply for a phone giving better customer experience



by: mcilwraith
on: 18-07-2018 12:12

i will vote for this as I have voted for similar ideas in the past.

The buying process outright is easy.the buying process from credit is atrocious

by: smithster225225
on: 19-07-2018 05:21

@mcilwraith Thanks and I agree :)

by: adamtheant
on: 23-07-2018 16:30


by: tracy71
on: 22-09-2018 13:42

I agree also

by: peterg92
on: 19-01-2019 20:14


by: kennethjohnwatton
on: 16-10-2019 18:57

I agree also

by: zealousbeloved123
on: 16-07-2020 10:00

Well good thinking

by: justeena1
on: 30-06-2020 23:33

Great thinking

by: aqeeb01
on: 26-06-2020 11:46


by: barishna
on: 21-03-2020 06:05

I agree with you.

by: muddycalhoun
on: 24-02-2020 11:08

Like endorphins suggestion, certainly needed doing I will be interested to know how fully it has been implemented and if all of the issues have been attended to or if it is a partial implementation.

by: haseebhejazi
on: 17-12-2019 23:05

great and good idea

by: vijay42924
on: 29-11-2019 05:55

good on

by: lingijay2018
on: 19-08-2019 08:10

some other companies are using the same method of using a loan to purchase a new device to run with the monthly payment as if it is a contract personally that already makes the process easier and worth it.tho if rate setter could inform giffgaff the same time as customer if accepted making it less likely the original order will be still in stock would greatly improve the situ

by: gordonellis1
on: 18-06-2019 14:46

Congratulations @smithster225225