Leave a legacy.

Support older users: consolidate short dial codes

By: checkincherry | 07-06-2018 16:24

Much is written on the forums about the target gg user being young and tech savvy. I've just read/replied to a query in community about helping older parents enjoy the benefits of gg. As I was writing had a thought that would make life easier for older users who want things as simple as possible.

Having just moved my parent to gg, I have helped them by entering all the different gg short dial codes into their contacts. They use these numbers as they don't check their account online without me sitting next to them and showing them how to do that. Why does there have to be a different code to find out outstanding balance, outstanding goodybag minutes, outstanding goodybag texts, time left for free gg to gg calls?

If there could be one call number and one standard reply SMS setting out all these things on one screen , it would make my parent's life a whole lot easier (and mine 'cause they wouldn't call me to check something they can easily check themselves.!)

I think it would help make gg more accessible to older users which can then be used to help market gg as a "friendly to technophobes" network not to mention simplifying the gg experience of those users who rely on NOT using the internet to manage their gg account.

Comments

by: padiho
on: 24-06-2018 10:00

I'm an older user, 70 and think it's fine as it is. Not all oldies are technophobes . All that's needed is to teach them how to reach their dashboard.

by: hughieswife
on: 23-06-2018 02:03

im an olfer user and find it all too complicated..i cant even find whete to claim my earned bonus payout...so anything to simplify things gets my vote.

by: suebourne6
on: 22-06-2018 22:18

as an older user, am pleased to see this is under consideration.

by: stuartwall
on: 22-06-2018 18:42

I Like this. I would actualy use it often

by: o7sagittarius
on: 21-06-2018 13:28

if it can be done then great

by: bpg1970
on: 21-06-2018 12:21

My dad struggles with exactly this he can't understand why he can't just call one number and have everything read out

by: jaymailsays
on: 23-09-2018 02:16

Like 43430 option 2 perhaps?

by: kevincunno
on: 20-06-2018 16:26

I personally think the existing way is sufficient as it is

by: dianew_2012
on: 20-06-2018 06:08

as an older user and rely on my daughters to help me i think this would help us older users

by: stellamobile
on: 19-06-2018 14:20

anything to make life easier why not

by: ungourin
on: 19-06-2018 13:58

Anything to help the old folk , that's a while new customer base out there

by: chinsndips
on: 20-06-2018 12:47

Yes, I agree. If it helps other users I vote for it. Only thing is implementation. How well it can be done.