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Support older users: consolidate short dial codes

By: checkincherry | 07-06-2018 16:24

Much is written on the forums about the target gg user being young and tech savvy. I've just read/replied to a query in community about helping older parents enjoy the benefits of gg. As I was writing had a thought that would make life easier for older users who want things as simple as possible.

Having just moved my parent to gg, I have helped them by entering all the different gg short dial codes into their contacts. They use these numbers as they don't check their account online without me sitting next to them and showing them how to do that. Why does there have to be a different code to find out outstanding balance, outstanding goodybag minutes, outstanding goodybag texts, time left for free gg to gg calls?

If there could be one call number and one standard reply SMS setting out all these things on one screen , it would make my parent's life a whole lot easier (and mine 'cause they wouldn't call me to check something they can easily check themselves.!)

I think it would help make gg more accessible to older users which can then be used to help market gg as a "friendly to technophobes" network not to mention simplifying the gg experience of those users who rely on NOT using the internet to manage their gg account.

Comments

by: cdeg360
on: 16-07-2018 16:33

yes please. As an 82 yr old I do not want to spend what little time I have left trying to learn to be tech smart. Let me talk to a person who could help me in five minutes rather than spend hours trying to find out how my account works and be able to see it. Why is it hidden?

As you are all so clever please devise a site that is more user friendly.

by: craftycarol
on: 13-07-2018 12:25

im so fogetfull password.understanding all the jargon. Any thing that makes things easy is a godsend for us older folks thanks

by: brendasummers1934
on: 07-07-2018 09:58

How about a phone number for older users to use when flummoxed, like I am at this minute ? I have a problem and can't find the answer !

by: cdeg360
on: 16-07-2018 16:36

Yeah! Same here and spend too long looking.

by: smysz11
on: 01-07-2018 22:36

Yeah it is alright

by: eluminea
on: 16-07-2018 12:44

I like the idea. Got my vote.

by: johnsmith140289
on: 29-06-2018 21:06

I'm all for helping the old folk out.

by: sibtahmed
on: 29-06-2018 11:15

Good idea

by: tids
on: 28-06-2018 12:33

supported

by: fairy60
on: 27-06-2018 00:02

good idea

by: 5kyryder
on: 25-06-2018 18:37

I think is a good idea

by: syedshah110
on: 25-06-2018 10:59

nice one