Leave a legacy.

Support older users: consolidate short dial codes

By: checkincherry | 07-06-2018 16:24

Much is written on the forums about the target gg user being young and tech savvy. I've just read/replied to a query in community about helping older parents enjoy the benefits of gg. As I was writing had a thought that would make life easier for older users who want things as simple as possible.

Having just moved my parent to gg, I have helped them by entering all the different gg short dial codes into their contacts. They use these numbers as they don't check their account online without me sitting next to them and showing them how to do that. Why does there have to be a different code to find out outstanding balance, outstanding goodybag minutes, outstanding goodybag texts, time left for free gg to gg calls?

If there could be one call number and one standard reply SMS setting out all these things on one screen , it would make my parent's life a whole lot easier (and mine 'cause they wouldn't call me to check something they can easily check themselves.!)

I think it would help make gg more accessible to older users which can then be used to help market gg as a "friendly to technophobes" network not to mention simplifying the gg experience of those users who rely on NOT using the internet to manage their gg account.

Comments

by: ma2013
on: 01-08-2018 23:19

Great idea, I'm literally on the same situation. My parents are on giffgaff, and I've had to add the check balance to their speed dial. I only help them go online, they never go online unless I'm around. So good idea for a giffgaff users, young and old. ????????????????????

by: vivienkaye
on: 01-08-2018 21:49

As an older user I believe it when you tell me my goody bag expires at 23.59 tonight. With 45 minutes of calls left I sat down to call a friend and find I have zero minutes left at 21.30 and new goody bag has not started. Had the same problem last month. This is not ok and I am really considering finding another provider. Is this ever going to get better??

by: medo16
on: 28-07-2018 13:32

I wish if giffgaff improve the app.

by: mojahidmhmdnour
on: 23-07-2018 22:48

I tried to change my username, it's too long so sometimes I feel confused, I can't find any results.

Edited
by: lordanthony
on: 23-07-2018 12:45

Great idea. It's about time GG got into this vast market. There are lots of people who just want to be able to telephone and text. For one reason or another and do not use their phone for the internet.

lordanthony

by: penngriffiths1
on: 22-07-2018 21:28

we need more help for elderly. Solve this one. Mother falls in garden care line are called she wants to speak to them. Her fingers do not operate a phone well. A voice activation could be helpful if she could get her head around a phone. She is deaf but can read a screen . Some folk are the oposite. Good wishes. She needs time to learn each th ing.

by: rwhar31
on: 21-07-2018 06:32

Sounds a good idea

by: ciprian070783
on: 21-07-2018 04:01

more gb ????

by: 23915239
on: 18-07-2018 18:08

A very good idea, l’m 74 and find this all very confusing, gave up my home phone and by internet to save money. Just got gg going but where do I go from here? I’m hoping my grandson visits soon

by: mikemjd
on: 18-07-2018 16:27

Hope you do, it is a good practice all info together for us oldies!.