Leave a legacy.

Support older users: consolidate short dial codes

By: checkincherry | 07-06-2018 16:24

Much is written on the forums about the target gg user being young and tech savvy. I've just read/replied to a query in community about helping older parents enjoy the benefits of gg. As I was writing had a thought that would make life easier for older users who want things as simple as possible.

Having just moved my parent to gg, I have helped them by entering all the different gg short dial codes into their contacts. They use these numbers as they don't check their account online without me sitting next to them and showing them how to do that. Why does there have to be a different code to find out outstanding balance, outstanding goodybag minutes, outstanding goodybag texts, time left for free gg to gg calls?

If there could be one call number and one standard reply SMS setting out all these things on one screen , it would make my parent's life a whole lot easier (and mine 'cause they wouldn't call me to check something they can easily check themselves.!)

I think it would help make gg more accessible to older users which can then be used to help market gg as a "friendly to technophobes" network not to mention simplifying the gg experience of those users who rely on NOT using the internet to manage their gg account.

Comments

by: dancer17
on: 21-09-2018 13:55

This is the best idea as I am one of the older generation.

by: percyjay
on: 19-09-2018 18:43

great idea

by: tuneful
on: 15-09-2018 10:23

This is a really good and inclusive idea:) Please do it!

by: smill29
on: 09-09-2018 11:25

Yes, deals for older and existing customers is of paramount importance not only to ensure loyalty but also to increase new customer satisfaction

by: gloriousiam
on: 07-09-2018 22:01

great idea for oldrs.

by: adventure17
on: 07-09-2018 20:37

It definitely could be done better. I've voted for this.

by: jason1973tess
on: 07-09-2018 19:31

Yeah yeah I totally agree with that because every time I put a SIM card in my friends family or whoever you always have to put the rap I'm in the internet settings in yourself manually

by: slinky1
on: 07-09-2018 05:57

i submitted a similar idea for my elderly neighbour who has chronic athritis and unstable holding a handset for long. just one freefone top up number by using 8 for example is easier than hunting for short codes. my neighbout is partially blind .so scrap short codess and have a quick dial number instead.

by: successb
on: 05-09-2018 10:01

Hi

I think this is an excellent idea and hopefully will be implemented soon.

by: shytalk1
on: 04-09-2018 20:24

I agree with this, I even have to get my daughter to top me up online