Leave a legacy.

Support older users: consolidate short dial codes

By: checkincherry | 07-06-2018 16:24

Much is written on the forums about the target gg user being young and tech savvy. I've just read/replied to a query in community about helping older parents enjoy the benefits of gg. As I was writing had a thought that would make life easier for older users who want things as simple as possible.

Having just moved my parent to gg, I have helped them by entering all the different gg short dial codes into their contacts. They use these numbers as they don't check their account online without me sitting next to them and showing them how to do that. Why does there have to be a different code to find out outstanding balance, outstanding goodybag minutes, outstanding goodybag texts, time left for free gg to gg calls?

If there could be one call number and one standard reply SMS setting out all these things on one screen , it would make my parent's life a whole lot easier (and mine 'cause they wouldn't call me to check something they can easily check themselves.!)

I think it would help make gg more accessible to older users which can then be used to help market gg as a "friendly to technophobes" network not to mention simplifying the gg experience of those users who rely on NOT using the internet to manage their gg account.


by: nickyheywood
on: 26-09-2018 13:05

this is great idea

by: jason1973tess
on: 04-10-2018 22:26

Thanks nicky

by: ellieclarke1989
on: 24-09-2018 15:56

this is a good idea

Giffgaff should be suitable for all ages

by: jason1973tess
on: 04-10-2018 22:27

It's all about moving forward why not have a SIM for students for adults for elderly it's all about the future now that's moving forward

by: venusversa
on: 23-09-2018 20:45

All in on this one ????????

by: jason1973tess
on: 04-10-2018 22:28

Ok everybody has their own opinion but why not have a SIM for all ages more options more money for the business

by: getcarter7
on: 14-03-2019 09:06

Ok has long as it is cheaper for us old age pensioners

by: jaymailsays
on: 23-09-2018 02:01

At the time of writing Tim Berners-Lee is 63! He would possibly qualify as an older user?

If he were using giffgaff I would gently suggest that he call 43430 option 2 to hear all his balances apart from free gg2gg call allowances that are less relevant these days, what with unlimited calls and texts on most goodybags.

by: jason1973tess
on: 04-10-2018 22:30

I agree but most helpful it don't want to spend that much £5 enough for anybody at that age and remote same I have to go and sort my mum's top up to her and she's always thinking there must be an easier way and that's easy what's at shop scan your barcode you topped up end of

by: donhe58
on: 22-09-2018 10:12

And as the young get older, they may find they begin to forget how they navigated last time!!

by: autoryzacja
on: 22-09-2018 07:48

Good idea :))

by: dancer17
on: 21-09-2018 13:55

This is the best idea as I am one of the older generation.

by: percyjay
on: 19-09-2018 18:43

great idea

by: tuneful
on: 15-09-2018 10:23

This is a really good and inclusive idea:) Please do it!

by: smill29
on: 09-09-2018 11:25

Yes, deals for older and existing customers is of paramount importance not only to ensure loyalty but also to increase new customer satisfaction