Leave a legacy.

Support older users: consolidate short dial codes

By: checkincherry | 07-06-2018 16:24

Much is written on the forums about the target gg user being young and tech savvy. I've just read/replied to a query in community about helping older parents enjoy the benefits of gg. As I was writing had a thought that would make life easier for older users who want things as simple as possible.

Having just moved my parent to gg, I have helped them by entering all the different gg short dial codes into their contacts. They use these numbers as they don't check their account online without me sitting next to them and showing them how to do that. Why does there have to be a different code to find out outstanding balance, outstanding goodybag minutes, outstanding goodybag texts, time left for free gg to gg calls?

If there could be one call number and one standard reply SMS setting out all these things on one screen , it would make my parent's life a whole lot easier (and mine 'cause they wouldn't call me to check something they can easily check themselves.!)

I think it would help make gg more accessible to older users which can then be used to help market gg as a "friendly to technophobes" network not to mention simplifying the gg experience of those users who rely on NOT using the internet to manage their gg account.


by: msmon55
on: 19-06-2019 22:30

Good idea.

by: bing5582
on: 08-06-2019 15:35

Make sence good idea

by: helen_starkey
on: 18-03-2019 17:43

amazing idea

by: getcarter7
on: 14-03-2019 09:04

woo woo.

by: mr09
on: 13-02-2019 20:30


by: emmalouisep93
on: 22-01-2019 11:25

Good luck

by: mcgillie
on: 14-01-2019 00:05

From an oldie, and not techy this is one brilliant idea, please implement this Giffgaff

by: starkey93
on: 10-12-2018 20:11

Great idea and good work on the idea mate

by: suem15
on: 10-12-2018 18:57

I think this is an excellent idea

by: bill720
on: 27-11-2018 09:16