Leave a legacy.

Support older users: consolidate short dial codes

By: checkincherry | 07-06-2018 16:24

Much is written on the forums about the target gg user being young and tech savvy. I've just read/replied to a query in community about helping older parents enjoy the benefits of gg. As I was writing had a thought that would make life easier for older users who want things as simple as possible.

Having just moved my parent to gg, I have helped them by entering all the different gg short dial codes into their contacts. They use these numbers as they don't check their account online without me sitting next to them and showing them how to do that. Why does there have to be a different code to find out outstanding balance, outstanding goodybag minutes, outstanding goodybag texts, time left for free gg to gg calls?

If there could be one call number and one standard reply SMS setting out all these things on one screen , it would make my parent's life a whole lot easier (and mine 'cause they wouldn't call me to check something they can easily check themselves.!)

I think it would help make gg more accessible to older users which can then be used to help market gg as a "friendly to technophobes" network not to mention simplifying the gg experience of those users who rely on NOT using the internet to manage their gg account.

Comments

by: joolzian
on: 13-06-2018 22:17

The most frequently used codes are added to contact list automatically so are simple to use. It can't be much problem to add others, if required. I'm not against this idea though so will add support.

by: freedmaniac
on: 13-06-2018 17:51

Perhaps not the greatest idea to lump all older generation into the same category!

As one myself, I still consider myself fairly savvy and would consider this type of approach quite patronising.

by: checkincherry
on: 26-06-2018 12:14

No slight intended. I just know it would help my older parent whose experience was what prompted my post. Of course there will always be more/ less technically able at all ages. Judging by some of the other comments, it's not just one age group who would find this either simpler or just time-consuming saving. But apologies if you felt this was offensive to you.

by: speedydoggywog
on: 14-08-2018 20:14

Wait till you are 70ish!!!!

by: metka88
on: 13-06-2018 17:25

cool

by: blue1212
on: 13-06-2018 16:50

This is probably an idea for the future

by: firoze
on: 13-06-2018 16:10

Great idea. And include Data too - then it would be perfect!

by: sana_j19
on: 13-06-2018 14:37

wonderful idea

by: mcilwraith
on: 13-06-2018 13:46

dial 43430 option 2 listen to your complete balance then end call

does that sort it out

this elderly gent never uses the shortcodes apart from that one

Edited
by: checkincherry
on: 26-06-2018 12:17

That's good to know that this aural notification works well for you. Thank you. Would still be useful for those who like to see things in black and white in an SMS .

by: rduggan
on: 13-06-2018 11:05

I think this is a wonderful idea. With the ever changing world of technology we ourselves may find ourselves in this same position one day. We need to look after our elders -anything which makes technology easier for them is a wonderful idea. As the technology world moves forward do not leave our elders behind -remind them we haven't forgotten them.

by: oldjohnny
on: 02-08-2018 10:45

I love my giffgaff £5 per month goodybag. It has ample limits for me as I am old and decrepit now, so nobody contacts me if they can help it! I have been looking for a simple, calls only, flip phone with big numbers for an 84 year old so thats she can do away with the landline bills. Time for giffgaff to enter this in demand market? Considering nearly every member here would have an elderly relative there is a ready made consumer base waiting to be catered for.