Leave a legacy.

Support older users: consolidate short dial codes

By: checkincherry | 07-06-2018 16:24

Much is written on the forums about the target gg user being young and tech savvy. I've just read/replied to a query in community about helping older parents enjoy the benefits of gg. As I was writing had a thought that would make life easier for older users who want things as simple as possible.

Having just moved my parent to gg, I have helped them by entering all the different gg short dial codes into their contacts. They use these numbers as they don't check their account online without me sitting next to them and showing them how to do that. Why does there have to be a different code to find out outstanding balance, outstanding goodybag minutes, outstanding goodybag texts, time left for free gg to gg calls?

If there could be one call number and one standard reply SMS setting out all these things on one screen , it would make my parent's life a whole lot easier (and mine 'cause they wouldn't call me to check something they can easily check themselves.!)

I think it would help make gg more accessible to older users which can then be used to help market gg as a "friendly to technophobes" network not to mention simplifying the gg experience of those users who rely on NOT using the internet to manage their gg account.

Comments

by: mikeclubs181040
on: 22-07-2018 14:11

Hello everyone, what a great Idea. I would love to see this implemented.

by: jason1973tess
on: 04-10-2018 22:24

Life's all about smartphones and making life easier there's nothing easier than that

by: peter7230
on: 15-10-2018 12:30

good idea

by: emmalouisep93
on: 13-10-2018 21:06

good idea

by: nickyheywood
on: 13-10-2018 11:46

maybe

by: jason1973tess
on: 04-10-2018 22:37

Even even if they don't want to do a separate SIM you can always add a few stickers andermatt apart from the order of the cards used to get them cards used to get lost I've lost loads of them but stickers won't stay on your phone that on your phone went there you take your phone to the shop

by: jason1973tess
on: 03-10-2018 19:13

Whywhy can't you just post a QR code on a barcode to him with the amount of top up they want on it for a sticker on back of the phone bobs your uncle phone is topup have it linked to there account sorted no messing about

by: shakira8
on: 30-09-2018 13:21

voted

by: jason1973tess
on: 04-10-2018 22:24

Thank you

by: tokyobuta
on: 28-09-2018 15:15

While it would be great to make GG more accessible to the technically challenged, I'm not sure if I'm totally comfortable with the implicit ageism - older means technically inept. If I'm spared until next spring I'll reach my three score and ten years. Use the net as part of my everyday life, use mobile connected devices of various kinds and build and host web sites for fun. Have enjoyed teaching myself and others to write HTML and current project is learning som Java scripting. No big deal, but definitely not technically challenged.

by: jason1973tess
on: 04-10-2018 22:26

I see what you're saying but a lot of people are a lot of people are bits worth a look

by: nickyheywood
on: 26-09-2018 13:05

this is great idea

by: jason1973tess
on: 04-10-2018 22:26

Thanks nicky

by: ellieclarke1989
on: 24-09-2018 15:56

this is a good idea

Giffgaff should be suitable for all ages

by: jason1973tess
on: 04-10-2018 22:27

It's all about moving forward why not have a SIM for students for adults for elderly it's all about the future now that's moving forward