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Support older users: consolidate short dial codes

By: checkincherry | 07-06-2018 16:24

Much is written on the forums about the target gg user being young and tech savvy. I've just read/replied to a query in community about helping older parents enjoy the benefits of gg. As I was writing had a thought that would make life easier for older users who want things as simple as possible.

Having just moved my parent to gg, I have helped them by entering all the different gg short dial codes into their contacts. They use these numbers as they don't check their account online without me sitting next to them and showing them how to do that. Why does there have to be a different code to find out outstanding balance, outstanding goodybag minutes, outstanding goodybag texts, time left for free gg to gg calls?

If there could be one call number and one standard reply SMS setting out all these things on one screen , it would make my parent's life a whole lot easier (and mine 'cause they wouldn't call me to check something they can easily check themselves.!)

I think it would help make gg more accessible to older users which can then be used to help market gg as a "friendly to technophobes" network not to mention simplifying the gg experience of those users who rely on NOT using the internet to manage their gg account.

Comments

by: mikeclubs181040
on: 22-07-2018 14:11

Hello everyone, what a great Idea. I would love to see this implemented.

by: jason1973tess
on: 04-10-2018 22:24

Life's all about smartphones and making life easier there's nothing easier than that

by: jespc
on: 14-11-2018 20:10

Good idea ?

by: smill29
on: 13-11-2018 16:33

yes I’m in

by: frank89090
on: 03-11-2018 03:04

woop woop iv regesterd thank yo finally

by: peter7230
on: 15-10-2018 12:30

good idea

by: tokyobuta
on: 28-09-2018 15:15

While it would be great to make GG more accessible to the technically challenged, I'm not sure if I'm totally comfortable with the implicit ageism - older means technically inept. If I'm spared until next spring I'll reach my three score and ten years. Use the net as part of my everyday life, use mobile connected devices of various kinds and build and host web sites for fun. Have enjoyed teaching myself and others to write HTML and current project is learning som Java scripting. No big deal, but definitely not technically challenged.

by: jason1973tess
on: 04-10-2018 22:26

I see what you're saying but a lot of people are a lot of people are bits worth a look

by: carolcat
on: 30-06-2019 20:00

Hope it will happen.

by: linifur
on: 25-06-2019 16:32

As an older user, it's a great idea.

by: msmon55
on: 19-06-2019 22:30

Good idea.

by: bing5582
on: 08-06-2019 15:35

Make sence good idea