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Rapid sim disablement for Fraud Prevention?

By: warrenl | 27-05-2018 21:41

There have now been many instances customers sims being hijacked and their bank accounts being emptied. I don't know if any of these have happened to GG customers, but because of the recent TSB fiasco it's highlighted the worry that if it does happen you will need the quickest way possible to disable your sim. As GG runs on the community there is no-one to call to do this.

My suggestion is as follows

1. Assuming you can still log in to your account I'd like to see the option to set up a secondary password (originally chosen and not possible to change online unless you know the original answer) which allows an immediate sim block 'button so the quickest blocking can be instigated.

2. If your account has also been compromised so you can no longer log in, I suggest a general Sim block reporting page where no login is required as such but entering your telephone number and answering perhaps 2 security questions for which you have previously given answers (originally chosen and not possible to change online unless you know the original answers, and one could be the special blocking password chosen above), would then allow rapid blocking of the sim.

I appreciate none of the above will guarantee that the thieves haven't already emptied your bank account, but the faster you can block the sim the more chance you have of prevention.

I would also say that at this stage it isn't clear how the thieves are managing to log into the bank accounts and make payments after they've hijacked the sims. No doubt there are other security issues here, the sim card hijacking is just one part of the problem; neither am I suggesting that GG is insecure in this regard.



by: muddycalhoun
on: 30-12-2019 18:39

This is covered with when a SIM card or phone is reported as lost or stolen, Giffgaff block the SIM card and that is that until the replacement SIM arrives

by: vijay42924
on: 30-11-2019 15:55

good one

by: carolcat
on: 30-06-2019 19:54

Should be available long time ago.

by: helen_starkey
on: 18-03-2019 17:44

do they not have this ?

by: beautifulflowers
on: 27-02-2019 12:23


by: adamtheant
on: 21-11-2018 00:11

i like this a lot

by: peterg92
on: 20-01-2019 21:36

Same here

by: peterg92
on: 19-11-2018 19:57


by: adamtheant
on: 26-10-2019 11:59

Me also

by: pinkunykorn
on: 25-10-2018 17:03


by: adamtheant
on: 21-11-2018 00:11

Me to

by: emmalouisep93
on: 13-10-2018 21:07

already exists

by: shakira8
on: 30-09-2018 13:23