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confirmation change when buying a phone on credit

By: crispyw67 | 16-02-2018 15:38

I ordered a Phone. filled in the details to apply for credit to pay for it over 24 months as well as added payment details for the £25 upfront charge, then pressed submit but I had no email confirmation that anything was in progress, and I could find no details of my order on the giffgaff page. I contacted your customer team and they told me that I wouldn't receive anything as I it was in the hands of Ratesetter

So - my idea is to send a simple courtesy text or email to say 'your loan application has been passed to Ratesetter and they wll be in touch within 24 hours?'

Also once my loan was approved, the email had a link to say 'Purchase your Phone' and when I logged into giffgaff there were no details of my previous request to order - I had to input everything again. - card details, bank details etc etc -


So another idea - save the order request details in the customer account with a 'pending agreement' status?


Curently it is a terrible customer experience - once the details have been entered and the broweser closed, there is no way of knowing that any order or loan request has been submitted.


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Comments

by: screamingant
on: 29-08-2019 08:55

definitely a good idea

by: lpwilliams
on: 17-08-2019 08:43

Excellent but simple. Makes the process more user friendly.

by: deano75710
on: 15-08-2019 17:15

Good idea, just a simple email or text message to show the progress of order would make things like this so much easier for the customer

by: plasweld
on: 16-08-2019 14:23

I could not have put it better myself. well dune deano

by: bethanykelly
on: 17-10-2018 18:19

Marvellous!

by: peterg92
on: 26-02-2019 21:12

Fabulous

by: marigold21
on: 05-09-2019 20:33

I'm thinking of buying a new mobile, possibly from Giffgaff,

I've been prey to various cons over last few years so naturally I'm wary would need confirmation of the purchase* Maybe best if I do some research first?

by: mpope81
on: 05-09-2019 09:56

If this has been implemented why is it not being used? I filled in the forms yesterday and as of yet no confirmation or any kind of acknowledgement what so ever!

by: asifm1972
on: 05-09-2019 07:09

I'm quickly stranded

by: asifm1972
on: 05-09-2019 07:10

Yes

by: bertiebat
on: 05-09-2019 21:52

Stop spamming!

by: peter76260
on: 04-09-2019 14:11

Fantastic idea!

by: asifm1972
on: 05-09-2019 07:11

Fantastic idea

by: wikto71204
on: 04-09-2019 04:36

Fj

by: serabc
on: 03-09-2019 18:41

great to have feedback about different stages of a transaction.