Leave a legacy.

Improving phone purchase journey

By: siabost9deas | 22-12-2017 17:46

The problem is that the method to purchase a phone paying for it monthly as currently set out, is flawed. There is no indication as to what the correct steps are. There is no visible 'basket' on the website though GiffGaff emails refer to it. And in any case the phone is only reserved for 30mins so by the time your 'loan' is approved the phone could be out of stock leaving one with a Ratesetter loan that is now useless. But even allowing that the phone might still be in stock, the advice GiffGaff gives is to go through the purchase process again and that the loan will pay for the phone - I tried this after my loan had been approved the first time and at no point was there any indication of any loan option to pay for the phone

So, I propose there should be a permanent 'basket' on the website (similar to Amazon and almost every other selling website) which will store your intended purchases and their status until processed. In the case of selecting a pay-monthly option a phone would have to be reserved until the Ratesetter loan to pay for it is approved or refused. At that point the phone would automatically become a purchase with no further action required by the customer. The customer would be able to cancel the order at any time up to that point. At each stage of the process the customer would be clearly informed of what was happening.

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Comments

by: mikeclubs181040
on: 23-12-2018 13:12

Hello everyone, what a great Idea. I would love to see this implemented.

by: bertiebat
on: 18-01-2018 15:16

Good idea and the point about having a proper basket showing with the ability to remove or changw is a must.

The whole buying process needs an urgent overhaul and I suggest you also support this idea which is being looked at. https://labs.giffgaff.com/idea/16701430

Edited
by: aqeeb01
on: 29-06-2020 08:23

good idea

by: mr09
on: 29-05-2020 12:24

Good idea

by: barishna
on: 10-04-2020 19:04

not agree with you

by: barishna
on: 10-04-2020 19:03

not sure

by: shahz87600
on: 06-03-2020 18:26

great

by: muddycalhoun
on: 24-02-2020 10:56

Was this idea implemented by association, that is to say on its merits alone or because previously submitted suggestions on the same subject that are similar have been brought about. Whether because of the labs votes or incidentally?

I am tending to believe that it is the latter after reading many of these"implemented" pages.

by: haseebhejazi
on: 29-01-2020 14:24

amazing idea

by: emmalouisep93
on: 24-01-2020 19:25

well done on getting your idea implemented! Fab idea.