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Help people prevent posting personal details in our open community forums.

By: ujo55 | 24-11-2017 10:18

We often see personal details included in posts particularly in H&S.

This information can include e-mail address and telephone number but more seriously date of birth and more worryingly in a recent case full bank account details.

Whilst we as regular readers are all aware this is an open forum, other members who are not use to the giffgaff way of things, and who do not regularly use these pages may not be so aware, and seem to imagine these to have more restricted access - more like support via live chat.

I believe we need to re-enforce the warning, perhaps when you start a new thread, next to 'new message' there should be displayed words to the effect:

Please do not post personal details as this is an open community forum.

If this warning could also be re-enforced to prevent numbers in bank account and sort code format being added that would be even better.

To me anything that can be done to protect users, even from themselves, should be done.

The cost to giffgaff would be small particularly compared to the potential cost of identity theft to the member, who giffgaff should take action to protect.


by: joolzian
on: 31-12-2017 23:33

Seems like an easy enough thing to do and if it helps prevent details being posted it must be a good thing. Supported.

by: adamtheant
on: 15-03-2018 21:30

I agree

by: stellamobile
on: 20-12-2017 20:00

i agree

by: nikmobile
on: 19-12-2017 14:35

why not

by: mijthebarber
on: 18-12-2017 22:15

this kind of works anyway ,

by: kathleen414
on: 12-12-2017 14:33

If iy will help then a yes from me , although it may not stop people

by: adamtheant
on: 19-03-2018 21:17

That's true

by: frenchielove
on: 11-12-2017 07:38

I think anything that can help has to be seriously considered

by: espuelita
on: 08-12-2017 10:52

Yes, might be a sensible idea, although I'm not sure it'll stop them all.

I think the problem with some is that they threat H&S as if they are communicating with giffgaff staff, and as such they include personal details such as phone numbers and names in the belief that this will generate a personal resolution to their issue.

Common examples are refunding credit and activating SIMs, and I don't think they will be easily dissuaded.

As it stands, personal details are fairly efficiently removed in a timely manner.

That said, I wouldn't object to a simple warning, or even better server-side code which flags phone numbers for instance.

by: mcilwraith
on: 07-12-2017 17:50

anything that helps

i still think some new members will still post them

by: bluemoonbaz
on: 07-12-2017 17:06

Yes from me, we need to stop these lapses from members