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Help people prevent posting personal details in our open community forums.

By: ujo55 | 24-11-2017 10:18

We often see personal details included in posts particularly in H&S.

This information can include e-mail address and telephone number but more seriously date of birth and more worryingly in a recent case full bank account details.

Whilst we as regular readers are all aware this is an open forum, other members who are not use to the giffgaff way of things, and who do not regularly use these pages may not be so aware, and seem to imagine these to have more restricted access - more like support via live chat.

I believe we need to re-enforce the warning, perhaps when you start a new thread, next to 'new message' there should be displayed words to the effect:

Please do not post personal details as this is an open community forum.

If this warning could also be re-enforced to prevent numbers in bank account and sort code format being added that would be even better.

To me anything that can be done to protect users, even from themselves, should be done.

The cost to giffgaff would be small particularly compared to the potential cost of identity theft to the member, who giffgaff should take action to protect.


by: haseebhejazi
on: 09-02-2020 21:14


by: racha27269
on: 15-01-2020 02:23

Great Idea Fully Supported :)

by: vijay42924
on: 16-12-2019 17:26


by: tired16
on: 30-04-2019 21:43

I've seen far too many people posting personal information out there! Supported! :)

by: johnsmith140289
on: 27-04-2019 21:14

Great idea.

by: peterg92
on: 11-03-2019 20:43


by: tracy71
on: 13-12-2018 01:12

glad this is being looked into

by: emmalouisep93
on: 20-10-2018 12:54

agreed, good idea.

by: muddycalhoun
on: 10-10-2018 10:18

anything that can help people is welcome however people learn best from their mistakes.

a vote for prevention,

by: muddycalhoun
on: 04-02-2020 10:29

Since this comment I have noticed that Giffgaff's community software does a fairly successful job of removing people's phone numbers and emails. So I am not sure how much of an issue this is now.

by: bethanykelly
on: 13-09-2018 14:15