Help people prevent posting personal details in our open community forums.
By: ujo55 | 24-11-2017 10:18
We often see personal details included in posts particularly in H&S.
This information can include e-mail address and telephone number but more seriously date of birth and more worryingly in a recent case full bank account details.
Whilst we as regular readers are all aware this is an open forum, other members who are not use to the giffgaff way of things, and who do not regularly use these pages may not be so aware, and seem to imagine these to have more restricted access - more like support via live chat.
I believe we need to re-enforce the warning, perhaps when you start a new thread, next to 'new message' there should be displayed words to the effect:
Please do not post personal details as this is an open community forum.
If this warning could also be re-enforced to prevent numbers in bank account and sort code format being added that would be even better.
To me anything that can be done to protect users, even from themselves, should be done.
The cost to giffgaff would be small particularly compared to the potential cost of identity theft to the member, who giffgaff should take action to protect.