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Giffgaff must pause recycling of mobile numbers. Due to social media problems

By: frpc | 26-04-2017 05:04

As many of you may know giffgaff recycle mobile phone numbers.  Whether taken back from deceased or non used members or for other reasons. Often ex-members have previously used these recycled numbers as contact identifiers  for facebook and the like with all the problems that rains upon the recipient of a 'bad' mobile recycled number.

It seems clear that giffgaff are not checking numbers against social media outlets to see if the numbers are still attached to LIVE facebook/twitter/whatsapp accounts before they REISSUE these 2nd/3rd hand numbers to new members sims and present real problems for new members in setting up their own social media accounts, using their recycled phone number which will be denied registration by fb and others.

giffgaff need to review their policy on reissuing recycled mobile numbers and come up with a failsafe system that prevents this problem and hints at a potential breach of data protection rules, when the recycled number identifies a previous member(s)

Those of you familiar with social media are probably aware of the reverse number search facility that unless disabled, can identify a previous giffgaff member, through their initial login registration using the giffgaff number but subsequently forgetting to update their new number or unable to do so through death or other reasons.


I myself was alerted to the problem when a series of debt companies called me asking for Mr ? xxxxx who I had no knowledge of. One of them let slip fb confirmed the persons identity. When I checked, sure enough the fb member was still displaying my newish giffgaff number. It took a long time I eventually throughsome prolonged persistance resolved the conflict to my satisfaction.

However this should not have been a task that I needed to undertake.

It was the Network's responsibility, not OURS.



by: emmalouisep93
on: 19-11-2018 19:55

Good idea

by: nickyheywood
on: 23-09-2018 09:04

sounds good voted :)

by: adamtheant
on: 13-08-2018 10:17

i like this a lot

by: mikeclubs181040
on: 22-07-2018 19:19

Hello everyone, what a great Idea. I would love to see this implemented.

by: bethanykelly
on: 18-07-2018 12:53


by: adamtheant
on: 01-05-2018 00:08


by: smartypops
on: 19-02-2018 00:37

P.s. frpc you also mention "often". Do you have a link where I can find that information? E.g. how many people and what circumstances please?


by: smartypops
on: 19-02-2018 00:30

Sorry to hear of your inconvenience but when you write "Network" which networked company are you referring to please?

From my reading of your post, it would appear that responsibility lies with Facebook to fix their (yet again?) Broken security model.

Kind regards.

by: bluemoonbaz
on: 17-11-2017 00:12

Posted in contribute same day

But certainly needs looking into


by: bertiebat
on: 27-04-2017 19:06

It a shame that this wasn't first discussed in contribute so that a broader audience was informed.   It certainly sounds like it would be useful to get further information from giffgaff on how phone numbers are recycled.    Until I know more I'm holding off my vote either way.