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An honest and clear Traffic Flow policy (as opposed to its current vague implementation)

By: cyrillic_guy | 26-04-2017 04:04

Giffgaff's current Traffic Flow policy (https://community.giffgaff.com/t5/Learning-and-giffgaffer-articles/Traffic-Flow-Policy/ta-p/12999304) says that they are contacting the members who 'who are using a goodybag with an Always On data allowance and who have been identified as using the network in a way which impacts other members, consistently over a period of time'.

Shockingly enough, giffgaff doesn't bother actually telling how much is too much, how often is too often, how large is too large, etc.

Giffgaff wants its customers to play by the rules but refuses to tell them what these rules exactly are, putting customers in a position where they have to "play a lottery" of trial and error with no guaranteed outcome of giffgaff leaving them alone and letting them continue to enjoy the Always On goodybag.

This is absolutely shocking and far from being ethical. I think it has to be changed to a clear, non-vague policy.

Comments

by: taloupa
on: 04-05-2017 07:35

I have been banned from buying the £20 Goodybag and agree that the rules need to be clearer. I also think it's unfair for them to ban people from buying the £20 Goodybag again for three months, why not just cut off data after a certain point, like 12GB?

I was punished with a three month ban, for breaking the rules, but after reading through all of the information Giffgaff sent me, I still don't understand what the rules are.

Clear limitations need to be set.

by: mijthebarber
on: 03-05-2017 09:44

A very different and good idea

by: gvmhb
on: 01-05-2017 09:32

I completely agree. The current system is totally unsatisfactory.

If it's called 'always on' then it must be always on. At present it isn't. 

If Giffgaff don't want members to view video content after the 6gb limit then they should slow the speed down further so that video will not work. 100kb would be sufficient for emails and occasional web surfing. 

If that's not GG's intention then they should impose a fixed limit and tell us what it is. Whether that is a total of say 12gb for the month, or maybe 200mb per day.

 

by: cyrillic_guy
on: 27-04-2017 18:32

Hi

I'm not sure whether I could come up with some sort of a breakthrough invention as the answer is already there, it's in those very algorithms, courtesy of giffgaff, which decide who stays 'Always On' who goes 'Off'.
If those algorithms are essentially based on tge "ban top X users who consume most data" model, it might make sense for giffgaff but doesn't make any sense for us, users.

From user's perspective, as long as he/she stops tethering after first 6GB, there shouldn't be no restrictions on how often or how many when it comes to data consumption, even more so taking into account giffgaff's daytime speed caps.

I understand that the above might not be viable for giffgaff but, like with any 'all-you-can-eat' approach, the company (provided it wants to offer its customers clear, non-vague, and easy to understand rules) either turns the blind eye on those using data to the full hoping it will balance out at the end, OR decides against 'buffet offerings' altogether and introduces a capped tariff with allowances that are beneficial for users as well as the company's bottom line.

by: germansheppard234
on: 27-04-2017 17:06

do giffgaff no answer to that , i am not sure ,

the computer does though that triggers warning /ban .

by: prescilla_g giffgaff Staffer
on: 27-04-2017 13:44

Hi cyrillic_guy,

Thanks for responding. So, just to clarify, you are asking for us to provide you with actual numbers/explicit limits of 'Always On' usage before it becomes detrimental to other members?

How would you envision this? What would you want this webpage to look like exactly?

Looking forward to hearing your thoughts.

Prescilla

by: cyrillic_guy
on: 27-04-2017 13:11

@prescilla_g

I would like this idea to be viewed not just, and not even so much as a "how not go get banned from the £20 goodybag" but rather "dear giffgaff, I'd like to see you being more honest, transparent to your customers...sorry, members....than you are now, with your Traffic Flow policy in particular".

 

Thanks

by: tokyobuta
on: 26-04-2017 18:06

It's surprising how many networks use concepts rather than numbers to define their data traffic control policies, and not just in UK.  A transparent policy would use numbers....

by: prescilla_g giffgaff Staffer
on: 26-04-2017 14:51

Hi there cyrillic_guy,

Thanks so much for submitting this idea to Labs.

A member has suggested the possiblity of giffgaff creating a tool which monitors data usage. It might be better to vote towards this idea (which already has a few votes) so to increase the likelihood of getting it implemented.

You can always use the 'Search' bar to find ideas first before submitting, just to be sure it doesn't already exist :)

The original idea is here, https://labs.giffgaff.com/idea/16702474/traffic-flow-management-tools 

Thanks for submitting!

Prescilla