An honest and clear Traffic Flow policy (as opposed to its current vague implementation)
By: cyrillic_guy | 26-04-2017 04:04
Giffgaff's current Traffic Flow policy (https://community.giffgaff.com/t5/Learning-and-giffgaffer-articles/Traffic-Flow-Policy/ta-p/12999304) says that they are contacting the members who 'who are using a goodybag with an Always On data allowance and who have been identified as using the network in a way which impacts other members, consistently over a period of time'.
Shockingly enough, giffgaff doesn't bother actually telling how much is too much, how often is too often, how large is too large, etc.
Giffgaff wants its customers to play by the rules but refuses to tell them what these rules exactly are, putting customers in a position where they have to "play a lottery" of trial and error with no guaranteed outcome of giffgaff leaving them alone and letting them continue to enjoy the Always On goodybag.
This is absolutely shocking and far from being ethical. I think it has to be changed to a clear, non-vague policy.