Leave a legacy.

0800 numbers - remove misleading claim from pricing page

By: nfh | 22-04-2017 08:03

On giffgaff's pricing page, it states the following:

Free numbers:
We also believe that a free number should be just that, so all 0800, 0808 & 0500 numbers really are free.

This statement is intended to give the impression to the reader that giffgaff's policy concerning calls to these numbers is different from its competitors. The truth is that all UK mobile networks have been obliged since 1st July 2015 to make these numbers free to call. Schedule 1 Paragraph 10 of the Consumer Protection from Unfair Trading Regulations 2008 describes "Presenting rights given to consumers in law as a distinctive feature of the trader’s offer" as an unfair commercial practice. Therefore giffgaff should remove this misleading statement from its pricing page.


by: kimbrownyes
on: 18-09-2017 23:31

it would be good to keep the statement that these numbers are in fact free ( in case people think they are not)

by: julisek1987
on: 14-09-2017 22:08

giffgaff is for me is beta

by: miramax1511
on: 14-09-2017 18:59

good idea

by: rhysowilliams
on: 14-09-2017 16:13


by: naomi_wk
on: 09-09-2017 17:58

Great point, but I'm not sure how this is misleading? They're simply stating that free numbers are free

by: bluemoonbaz
on: 04-09-2017 22:11

Yes a little clarification is needed Pres

by: chand311
on: 28-06-2017 22:10

That's great.

by: chirizphone01
on: 07-05-2017 11:09

Defo needs an update

by: camhef2
on: 03-05-2017 12:47

Giffgaff give free calls to 0800 numbers as required by UK law.
Giffgaff give free calls to 0808 numbers as required by UK law.
Giffgaff give free calls to 0500 numbers, which are NOT covered by the UK legislation.

They are offering something extra so can legitimately crow about it.

by: dazoo
on: 26-04-2017 02:33

Why remove as stating the freephone numbers using mobile with giffgaff sim using.Guess the part where says it says, We also believe that a free number should be just that.If so then maybe could remove that part now as other mobile operators have to have freephone numbers that are free normally from laindline aswell.