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0800 numbers - remove misleading claim from pricing page

By: nfh | 22-04-2017 08:03

On giffgaff's pricing page, it states the following:

Free numbers:
We also believe that a free number should be just that, so all 0800, 0808 & 0500 numbers really are free.

This statement is intended to give the impression to the reader that giffgaff's policy concerning calls to these numbers is different from its competitors. The truth is that all UK mobile networks have been obliged since 1st July 2015 to make these numbers free to call. Schedule 1 Paragraph 10 of the Consumer Protection from Unfair Trading Regulations 2008 describes "Presenting rights given to consumers in law as a distinctive feature of the trader’s offer" as an unfair commercial practice. Therefore giffgaff should remove this misleading statement from its pricing page.


by: muddycalhoun
on: 22-06-2018 20:33

what you say is as it should be, if giffgaff had never applied charges for this group of 'free phone' numbers then they deserve some credit or small quota of "own trumpet blowing"

by: bethanykelly
on: 18-06-2018 14:52


by: mikeclubs181040
on: 11-05-2018 16:04

Hello everyone, what a great Idea. I would love to see this implemented.

by: c55amg2005
on: 17-04-2018 19:00

You've got my vote.

by: weedonna73
on: 12-02-2018 14:58

this is definetly a fab idea. The 0800 number is very misleading... And the 0808 etc..

by: smartypops
on: 05-02-2018 00:14

forgive me (I'm new!) if this is a matter of legality and all that is requred is a simple html edit/change, I must ask why it has not yet been done , completed, closed ?

by: kieragzz
on: 04-01-2018 16:16


by: peternity68
on: 21-12-2017 11:02

that's brilliant

by: georgekoukoulis
on: 02-12-2017 12:55

sounds good

by: happyenglish
on: 21-09-2017 21:24

An interesting feature is that calling free phone numbers from Giff gaff still seam to eat into my bundled minutes. Which I had pre paid for and would use on other calls. Why is this? Software or billing issue?