Leave a legacy.

0800 numbers - remove misleading claim from pricing page

By: nfh | 22-04-2017 08:03

On giffgaff's pricing page, it states the following:

Free numbers:
We also believe that a free number should be just that, so all 0800, 0808 & 0500 numbers really are free.

This statement is intended to give the impression to the reader that giffgaff's policy concerning calls to these numbers is different from its competitors. The truth is that all UK mobile networks have been obliged since 1st July 2015 to make these numbers free to call. Schedule 1 Paragraph 10 of the Consumer Protection from Unfair Trading Regulations 2008 describes "Presenting rights given to consumers in law as a distinctive feature of the trader’s offer" as an unfair commercial practice. Therefore giffgaff should remove this misleading statement from its pricing page.


by: jason1973tess
on: 04-01-2019 17:14

Ifif you can't give us free numbers are 0800 give us like a limit on how many numbers do we can ring if in build the goody bag so you can ring so many 0800 0845 and so

by: mr09
on: 04-01-2019 13:54


by: emmalouisep93
on: 19-11-2018 20:00


by: adamtheant
on: 15-10-2018 10:29


by: bpg1970
on: 11-10-2018 14:50

It's fact despite being law, and if it catches the eye of a potential new customer, then all the better !

by: fairy282
on: 19-09-2018 13:02


by: zainabi
on: 08-09-2018 15:56


by: nethe82
on: 29-08-2018 14:02

I don't think it is misleading, it is just stating a belief whilst complying with the updated legislation

by: gvmhb
on: 10-08-2018 12:21

You're right. Let's have the truth ;)

by: suebourne6
on: 22-06-2018 22:16

Re: 0800 numbers. perhaps Giffgaff could reword and claim credit for not charging being widespread now?