Leave a legacy.

0800 numbers - remove misleading claim from pricing page

By: nfh | 22-04-2017 08:03

On giffgaff's pricing page, it states the following:

Free numbers:
We also believe that a free number should be just that, so all 0800, 0808 & 0500 numbers really are free.

This statement is intended to give the impression to the reader that giffgaff's policy concerning calls to these numbers is different from its competitors. The truth is that all UK mobile networks have been obliged since 1st July 2015 to make these numbers free to call. Schedule 1 Paragraph 10 of the Consumer Protection from Unfair Trading Regulations 2008 describes "Presenting rights given to consumers in law as a distinctive feature of the trader’s offer" as an unfair commercial practice. Therefore giffgaff should remove this misleading statement from its pricing page.

Comments

by: germansheppard234
on: 27-06-2017 17:17

if I remember giffgaff were 1st to do free 0800 numbers so hence that claim but it is now outdated

by: ma2013
on: 17-02-2019 21:01

Agreed, giffgaff should be open about this. I think it's great that we get the free calls, but just needs the wording changing a little.

by: monkey_for_sale
on: 21-01-2019 09:32

Very good point. It only serves to discredit the reputation of GG when they mislead.

by: jason1973tess
on: 04-01-2019 17:14

Ifif you can't give us free numbers are 0800 give us like a limit on how many numbers do we can ring if in build the goody bag so you can ring so many 0800 0845 and so

by: jason1973tess
on: 04-01-2019 17:14

Ifif you can't give us free numbers are 0800 give us like a limit on how many numbers do we can ring if in build the goody bag so you can ring so many 0800 0845 and so

by: mr09
on: 04-01-2019 13:54

Supported

by: emmalouisep93
on: 19-11-2018 20:00

Supported

by: adamtheant
on: 15-10-2018 10:29

supported

by: bpg1970
on: 11-10-2018 14:50

It's fact despite being law, and if it catches the eye of a potential new customer, then all the better !

by: haynes1064
on: 22-09-2018 14:49

Change the wording to "all 0800, 0808 & 0500 numbers really are free, and since 1st July 2015 the government has agreed with us".

This gets round the perception that GG is misleading, and gives GG some credit for being the trail-blazer!!

by: jason1973tess
on: 19-02-2019 13:08

If you have WhatsApp it is free to wring 0800 0500