Leave a legacy.

Convert a top-up to a goodybag when you top-up.

By: elbubsio | 19-05-2016 13:10

Hi all,

 

It's an almost constant feature of the help forums to have at least one or two posts from a new member who's topped up thinking that would give them a goodybag, who then find they'd used 5p or £1 credit and need to top up again to get the goodybag.  We've all read them.

 

So, how about during the top up process, adding another page to give people the very clear option to convert the top up straight to a goodybag.  Like this -

Option 2 and 3 would link through to the goodybag buying process.

 

Of course, I know there's the goodybag page where you can do all that, but obviously some new members are getting confused.  This would hopefully alleviate the problem somewhat.  After all, the goodybag page lets you buy credit too, why not the other way round?

Comments

by: fay12
on: 19-10-2017 09:15

excellent, I use it all the time

by: proudgeek
on: 18-10-2017 11:33

I think this is a great idea, I didn't realise it was possible to convert credit I'd purchased via top-up to a goodybag, I don't recall being given the option when I topped up using a voucher and calling the top-up line.

by: cam1006
on: 13-10-2017 01:31

I've made this mistake also thinking I. Was buying a goodies bag

by: peterkemp60
on: 12-10-2017 12:14

Good idea

by: bevthomas
on: 12-10-2017 11:43

This is a very good ider it would make it a lot easier for new people and old like me

by: vlad345
on: 12-10-2017 11:27

Terrific , you doing all the best for your costumers , thanks a lot

by: scorpionqueen
on: 12-10-2017 10:40

Good idea! :)

by: nealdc
on: 12-10-2017 10:14

Great idea.

by: sacikarajohn
on: 12-10-2017 10:02

brilliant idea...

by: sacikarajohn
on: 12-10-2017 09:32

excellent idea!