Leave a legacy.

Convert a top-up to a goodybag when you top-up.

By: elbubsio | 19-05-2016 13:10

Hi all,


It's an almost constant feature of the help forums to have at least one or two posts from a new member who's topped up thinking that would give them a goodybag, who then find they'd used 5p or £1 credit and need to top up again to get the goodybag.  We've all read them.


So, how about during the top up process, adding another page to give people the very clear option to convert the top up straight to a goodybag.  Like this -

Option 2 and 3 would link through to the goodybag buying process.


Of course, I know there's the goodybag page where you can do all that, but obviously some new members are getting confused.  This would hopefully alleviate the problem somewhat.  After all, the goodybag page lets you buy credit too, why not the other way round?


by: awesomezynga1
on: 01-12-2017 15:17

This would be awesome, quick and easy and very clear to navigate.

by: greygirl77
on: 10-12-2017 11:24

great idea.

by: union19
on: 09-12-2017 03:08

I love this idea as I know that I had problems with this when I first joined

by: union19
on: 09-12-2017 03:07

I love this idea as I know that I had problems with this when I first joined

by: paddybarr
on: 01-12-2017 12:09

sounds good, I did that when I started so would of helped

by: marietauk
on: 29-11-2017 15:07


by: moonmum
on: 27-11-2017 22:25

Hi, I think this a fab idea. I was confused about this issue when I first joined Giff Gaff. As my husband was already a member, I had somebody to ask. But having a page that explains exactly what you have chosen, giving you options that you must then select makes the new member think about what they actually want. If confusion still reigns, then they can contact one of you lovely people direct.

by: metatron123
on: 27-11-2017 19:29

you should be able to transfer in which ever direction you like unlike other companies i could mention V for instance

by: fairy282
on: 27-11-2017 12:28


by: hayleyde
on: 26-11-2017 21:01

great idea