Leave a legacy.

Convert a top-up to a goodybag when you top-up.

By: elbubsio | 19-05-2016 13:10

Hi all,

 

It's an almost constant feature of the help forums to have at least one or two posts from a new member who's topped up thinking that would give them a goodybag, who then find they'd used 5p or £1 credit and need to top up again to get the goodybag.  We've all read them.

 

So, how about during the top up process, adding another page to give people the very clear option to convert the top up straight to a goodybag.  Like this -

Option 2 and 3 would link through to the goodybag buying process.

 

Of course, I know there's the goodybag page where you can do all that, but obviously some new members are getting confused.  This would hopefully alleviate the problem somewhat.  After all, the goodybag page lets you buy credit too, why not the other way round?

Comments

by: misspage
on: 05-08-2017 05:32

I like how you have provided a solution too ????

by: misspage
on: 05-08-2017 05:32

Sorry, the ???? Was actually a thumbs up picture

by: jeff_elephant
on: 28-07-2016 13:58

Good idea, you've provided a solution unlike most othes

by: brulaw
on: 03-06-2016 02:50

 Quite a good idea  , it could be a viable option to have  if there's a way of implementing it , Idea supported .

by: scrappydez
on: 30-05-2016 20:24

It's a +1 from me.

As this problem is for most new members I also think something should be in place to tell our newest members to turn OFF the mobile data connection before

  • Activating their SIM
  • Topping up

I think this happens because lots of people just leave their phone settings the same way as they had with their last supplier.

by: bluemoonbaz
on: 30-05-2016 18:58

Top idea supported

by: bluemoonbaz
on: 30-05-2016 18:58

??

by: bluemoonbaz
on: 30-05-2016 18:44

Top idea

by: asif_mah
on: 30-05-2016 18:05

Yup I agree voted :)

by: premierphotosuk
on: 30-05-2016 01:04

Would make sense to simplify things, as some members can get easily confused. So I'am gonna help give this a bump.....

by: natasha_smith
on: 29-05-2016 23:02

Supported, really good idea