Leave a legacy.

Convert a top-up to a goodybag when you top-up.

By: elbubsio | 19-05-2016 13:10

Hi all,

 

It's an almost constant feature of the help forums to have at least one or two posts from a new member who's topped up thinking that would give them a goodybag, who then find they'd used 5p or £1 credit and need to top up again to get the goodybag.  We've all read them.

 

So, how about during the top up process, adding another page to give people the very clear option to convert the top up straight to a goodybag.  Like this -

Option 2 and 3 would link through to the goodybag buying process.

 

Of course, I know there's the goodybag page where you can do all that, but obviously some new members are getting confused.  This would hopefully alleviate the problem somewhat.  After all, the goodybag page lets you buy credit too, why not the other way round?

Comments

by: awesomezynga1
on: 01-12-2017 15:17

This would be awesome, quick and easy and very clear to navigate.

by: jfh
on: 23-09-2018 20:31

this would make things clearer.

by: lyngaw
on: 22-09-2018 10:38

excellent idea it would make it easier for new members to understand

by: autoryzacja
on: 22-09-2018 07:40

Maybe it is a good idea, I am for this idea

by: lemscott
on: 21-09-2018 15:22

yes, absolutely gets my vote. I've done exactly this and now have no idea how to use the extra top up I put in.

Too confusing at the moment. Completely agree with Dawneh's comment.

by: jenelli
on: 21-09-2018 15:15

Excellent idea. Very simple and easy to do.

by: blenny
on: 21-09-2018 13:55

I feel like this could be a good idea, but perhaps it would be a bit confusing to new members?

by: roystonhyde2
on: 21-09-2018 13:48

Yep,simplest is usually the best.

by: nksoni_18
on: 21-09-2018 13:32

Makes sense !

by: q292u
on: 21-09-2018 13:30

Anything that simplifies the customer experience gets a yes from me..