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Security for sim swap

By: raqib1998 | 04-03-2016 09:02

I read yesterday u can steal a phone number by using a fraudulent sim and no one wants their details or anything to be lost as once u have the no. U can send a text to get a username and PASSWORD fr ur giffgaff account.

Prevent this by adding a security measure e.g. authentication, security questions, by email or by mail


by: emmalouisep93
on: 08-04-2019 13:11

no sorry. This currently is not a problem for giffgaff.

by: lumens500
on: 03-11-2018 08:43

do not know what the procedure is to swap number to new sim on giff gaff:

but surely this should not be done until question has been asked, via existing sim/ email, requesting some sort of confirmation before swap is done. I.e. DO you want your number transferred to a new SIM?

Could verification be done by obtaining a code through your on line account??

If request is fraudulent, request from giffgaff will go to the correct person who

1. Can stop the transaction

2. Gets an alert that there is a security issue on their account.

If phone phone/sim has been stolen, then owner should have already reported it and had account frozen.

by: adamtheant
on: 01-09-2018 00:12

so not supported sorry

by: adamtheant
on: 06-07-2018 09:45

Giff gaff ain't had a problem like this

by: alexirving
on: 29-07-2016 15:06

this isn't a problem for giffgaff so far

by: frances54321
on: 30-06-2016 17:34

giffgaff system doesn't seem to have many security issues

by: adamtheant
on: 20-12-2018 00:28


by: jeff_elephant
on: 13-05-2016 16:13

current online giffgaff process works ok, but you haven't suggested a better solution

by: egglassa
on: 07-03-2016 10:52

Is there a solution for this? 

by: jaycat
on: 04-03-2016 13:46

You've highlighted a potential problem - but you haven't come up with an idea for a solution to that problem.

by: bertiebat
on: 04-03-2016 13:08

You haven’t actually created an idea on what needs changing so not an Idea.  If you have a look at some other recent ideas here you will see some suggestions.   May I suggest you discuss 'ideas' on contribute first as it's a useful way to check whether an idea is worth submitting.