The first "Your monthly usage statement." is missing a best plan
By: olliebw | 13-11-2015 11:09
The first "Your monthly usage statement." is missing a best plan part of the message. It says "we've recommended a best plan. ", but it actually does not recommend a different plan. The wording needs to change.
I guess this is because it is sent 2 days before the end of the first goodybag, and recommendations are not made until you have been with GiffGaff for at least 30 days.
Perhaps in the very first summary you could remove "we've recommended a best plan.". Also you could say something like "In future summaries we will recommend a best plan"