Leave a legacy.

The first "Your monthly usage statement." is missing a best plan

By: olliebw | 13-11-2015 11:09

The first "Your monthly usage statement." is missing a best plan part of the message. It says "we've recommended a best plan. ", but it actually does not recommend a different plan.  The wording needs to change.

I guess this is because it is sent 2 days before the end of the first goodybag, and recommendations are not made until you have been with GiffGaff for at least 30 days.

Perhaps in the very first summary you could remove "we've recommended a best plan.". Also you could say something like "In future summaries we will recommend a best plan"

 

 

 

 

Comments

by: emmalouisep93
on: 16-05-2019 10:28

well done on getting your idea implemented.

by: nickyheywood
on: 19-03-2019 19:32

really interesting good luck

by: adamtheant
on: 11-09-2018 00:31

i support this

by: adamtheant
on: 06-01-2019 23:30

I think this is a good idea

by: alexirving
on: 27-04-2016 15:33

I don't think this is a big deal, but it's an easy fix. Supported. 

by: egglassa
on: 14-11-2015 18:44
Need fixing
by: mcilwraith
on: 13-11-2015 13:36

sorry for another post but i meant to add you could have put this in the contribute forum

by: mcilwraith
on: 13-11-2015 13:33

a lot of members will be happy its not included.its often wrong.

by: eddiehk6
on: 13-11-2015 12:43

Well spotted. Should be changed to avoid confusion

by: adamtheant
on: 11-09-2018 00:31

Agreed