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Add direct agent link catergory for phone delivery problems.

By: woodyuk | 11-11-2015 08:46

I think we've all seen our fair share of threads in Help from members who have had phone delivery problems with the dreaded UK Mail but currently there is no agent catergory to contact them if you're having this problem.

The "When to contact an agent" knowledge base article here

https://community.giffgaff.com/t5/Using-giffgaff/When-to-contact-an-agent/ta-p/9114714

lists all of the current options including one for if you sim hasn't arrived,so we have the strange situation where if you haven't received a free sim card there's a direct agent link but if your £500.00 phone has gone missing there isn't one.

This means that members with phone delvery problems are having to be told to use the sim order limit increase link which is both clumsy and frustrating for them and slows down the process of them getting help because their question will go to the wrong section of the agent team.

One new link for phone delivery problems will cure this problem and make life easier all round.

Comments

by: foolish
on: 11-11-2015 09:38

I agree this should have been in place before phone sales started. Having to tell worried new customers to use the "sim increase " workaround shines a poor light on giffgaff. supported.

by: alexirving
on: 27-04-2016 15:50

Good idea! Too bad it's already been suggested.

by: s_pat
on: 16-02-2016 17:18

Good idea but appears to be a duplicate

by: harrybeau
on: 12-11-2015 10:44

Surprised that this doesn't exist.

by: cass905
on: 12-11-2015 08:25
This is a big problem that needs addressing hope you get enough support to get through
by: mark1101b
on: 11-11-2015 09:49

Supported. 

by: blackfive460
on: 11-11-2015 09:41

Agreed and supported but, and I hate to do this to you @woodyuk but this is kind of a duplicate. @cim beat you to it back in June this year.

Have a look at https://labs.giffgaff.com/idea/16699282 which is intended to do the same job.

It is a problem that does need addressing though I'd prefer to see a switch to a reliable carrier like DPD!

by: gindygoo
on: 11-11-2015 09:39
Supported it's a no brainer! Looks awful not having a dedicated link after spending a small fortune on a device.