Leave a legacy.

Click and Collect instead of UK Mail

By: cps15966 | 01-09-2015 12:50


After seeing a post today of ongoing issues with UK Mail, it made me realise there are a lot of posts out there with complaints about them and the problems they cause. To me the main problem areas are delivery not made even though people wait in all day, deliveries damaged and deliveries either signed for by persons unknown or not to the correct address.

The post I saw today said they put up an idea in the Labs section and was looking for support, but basically that idea said just to stop using UK Mail as did their posted complaint.

So here's a suggestion, why not consider using a click and collect service such as the one shown above.

This would have so many benefits and only persons who are entitled to receive the goods would be collectings them. The other main added benefit is that people don't have to wait in at home, you can collect at your convenience at a location local to you.


The major benefit would be overall customer satisfaction




by: aberdeenscottie
on: 08-09-2017 09:49

I would much rather click and collect as I could then collect when I am out and about shopping. I live in a rural community and I have had so much time wasted by UK Mail awaiting deliveries that did not arrive. My time is as precious as other folk. Please Giffgaff can you arrange for click and collect. Thank you.

by: cps15966
on: 09-06-2016 10:15

I like the way people make assumptions that I haven't searched for a duplicate idea. Everyone knows that the search function in Labs is a bit to be desired at the best of times, so perhaps rather than abrupt or incorrect comments, just hitting the duplicate button that is there for a reason might be a better option. I can see things like this putting some people off ever suggesting ideas again.

The link someone put up saying my idea was a duplicate in fact leads you back to this idea. Searching in Labs doesn't come up with any other before mine if you type 'click...' into the search box.

Perhaps a simple search to cross check of what you are saying before you post a comment would highlight the fact that you are wrong :) Have a good day y'all

by: adymarsh
on: 10-08-2017 21:03

@cps15966 Hi. Yes that's a good idea, seems like people have had nothing but trouble with this crappy U.K Mail company. A local collection point for example would be a great idea. Also as far as I can see... IT'S NOT A DUPLICATE!! RESEARCH BEFORE YOU TRASH TALK SOMEONE'S IDEA ???? Ignore the idiots and crack on with your idea. Good luck ????????

by: mangowalk
on: 07-09-2017 13:47

hi there sounds like a good idea especailly as soooo many people have had difficulties with UK mail. I recently tried to assist someone who believes his phone was stolen by a neighbour. Not sure how this was resolved but having another option would certainly reduce the risks and other issues in this context. As GG grows and more people participate in the marketplace we need to ensure potential purchasers can buy with confidence! Great idea!!

by: harrrrrry
on: 01-09-2015 13:40

This is a really good idea. Very few couriers are really suitable for home delivery -- they cannot accurately predict their time of arrival so people have to reserve a whole day at home.

Click and collect completely solves this problem, at least for people with a nearby c&c location (for others, there should probably be a second alternative such as DPD that will give an accurate delivery timeslot).

I'd go as far as suggesting that this is probably the best idea currently on giffgaff and look forward to seeing it implemented.

by: valentinapuffy
on: 10-12-2017 08:37

giffgaff comunity should do is service ! click and collect nice and easy, safe and secure.

by: cps15966
on: 01-12-2017 18:46

thanks for all the suppoet on the idea to date everyone and all the feedback left bot for and against the idea.

Its all abput gettin a fair view on what people think amd whethet it is something that eould be good for both giffgaff and its customers.

The idea has been around for a while now bit still marked as a new idea. Be nice to get some sort of giffgaff opinion and if its not for them then thats fair enough.

by: ashley12345678910
on: 01-12-2017 13:01

Click and collect would be a great thing to bring into the business as it would then enable people that are at work to get their post without having to take days off and with the current situation with the post right now there's no way of knowing when it will come. The post around my area doesn't come until 12 at the earliest which is extremely inconvenience for the working class.

by: lee_007
on: 30-11-2017 21:27

what happend if you got disability or mental health issues? ?

by: cps15966
on: 01-12-2017 18:40

Perhaps someone could collect it for them? For me, something like click and collect would suit the majority of people rather than the way it is now suiting the minority. The problem with anything is that you cant please everyone regardless of how hard you try. But yes i agree maybe some would not be suited to this

by: pthapa25
on: 29-11-2017 19:20

yup collect plus provide a far better service compared to ukmail - they probably are a bit cheaper too

by: jkngai
on: 23-11-2017 09:59

Click and collect world be good for me as most postal services can't find our address. So things get returned back to the company and wasted time in the process.

by: ameliekf
on: 22-11-2017 21:33

click and collect would be great