Leave a legacy.

Click and Collect instead of UK Mail

By: cps15966 | 01-09-2015 12:50


After seeing a post today of ongoing issues with UK Mail, it made me realise there are a lot of posts out there with complaints about them and the problems they cause. To me the main problem areas are delivery not made even though people wait in all day, deliveries damaged and deliveries either signed for by persons unknown or not to the correct address.

The post I saw today said they put up an idea in the Labs section and was looking for support, but basically that idea said just to stop using UK Mail as did their posted complaint.

So here's a suggestion, why not consider using a click and collect service such as the one shown above.

This would have so many benefits and only persons who are entitled to receive the goods would be collectings them. The other main added benefit is that people don't have to wait in at home, you can collect at your convenience at a location local to you.


The major benefit would be overall customer satisfaction




by: aberdeenscottie
on: 08-09-2017 09:49

I would much rather click and collect as I could then collect when I am out and about shopping. I live in a rural community and I have had so much time wasted by UK Mail awaiting deliveries that did not arrive. My time is as precious as other folk. Please Giffgaff can you arrange for click and collect. Thank you.

by: cps15966
on: 09-06-2016 10:15

I like the way people make assumptions that I haven't searched for a duplicate idea. Everyone knows that the search function in Labs is a bit to be desired at the best of times, so perhaps rather than abrupt or incorrect comments, just hitting the duplicate button that is there for a reason might be a better option. I can see things like this putting some people off ever suggesting ideas again.

The link someone put up saying my idea was a duplicate in fact leads you back to this idea. Searching in Labs doesn't come up with any other before mine if you type 'click...' into the search box.

Perhaps a simple search to cross check of what you are saying before you post a comment would highlight the fact that you are wrong :) Have a good day y'all

by: adymarsh
on: 10-08-2017 21:03

@cps15966 Hi. Yes that's a good idea, seems like people have had nothing but trouble with this crappy U.K Mail company. A local collection point for example would be a great idea. Also as far as I can see... IT'S NOT A DUPLICATE!! RESEARCH BEFORE YOU TRASH TALK SOMEONE'S IDEA ???? Ignore the idiots and crack on with your idea. Good luck ????????

by: mangowalk
on: 07-09-2017 13:47

hi there sounds like a good idea especailly as soooo many people have had difficulties with UK mail. I recently tried to assist someone who believes his phone was stolen by a neighbour. Not sure how this was resolved but having another option would certainly reduce the risks and other issues in this context. As GG grows and more people participate in the marketplace we need to ensure potential purchasers can buy with confidence! Great idea!!

by: harrrrrry
on: 01-09-2015 13:40

This is a really good idea. Very few couriers are really suitable for home delivery -- they cannot accurately predict their time of arrival so people have to reserve a whole day at home.

Click and collect completely solves this problem, at least for people with a nearby c&c location (for others, there should probably be a second alternative such as DPD that will give an accurate delivery timeslot).

I'd go as far as suggesting that this is probably the best idea currently on giffgaff and look forward to seeing it implemented.

by: htung07
on: 02-02-2018 09:29

click and collect gives more flexibility with shops that open early and close late

by: chiccom99
on: 16-01-2018 00:31

Great idea!! I often sit in all day and wait on parcels. It is really annoying when they give you estimated times like 8am to 8pm ...so really that means all day and night. Then they turn up at 9.15pm! I support this idea 100%

by: teapottia
on: 15-01-2018 00:57


by: c_lockett
on: 10-01-2018 14:54

I like that idea. Though I haven't had a problem with UK mail I see alot on the forums with people that have.

I think click and collect is s brilliant idea, simply from a convenience point of view.

by: nicolasdiaz33
on: 14-12-2017 15:23

I hope that soon the service improves, they hire more staff..!!!

by: tracy_m67
on: 13-12-2017 15:41

it is a good idea click and collect but has a disabled person who cannot get out and about it would cost more in fuel for taxi if you cannot get help

by: cps15966
on: 13-12-2017 21:46

I fully appreciate what you are saying. Sadly it won't suit everyone, nothing ever does. For me though the likeliness of someone using the service from giffgaff more than once is relatively small I would have thought. It appears from complaints i have seen on these forums that there is far more cost wasted in time off work or waiting in for no shows or things being delivered to the wrong place etc etc I'd say.

by: archaeologist2
on: 18-12-2017 07:00

Why not offer a choice of click & collect or home delivery? That way all people are satisfied. As a disabled person myself I can agree with tracy_m67 that it can be difficult (and expensive) to try to get out and about. A lot of us who are disabled are unable to work so we don't have to consider taking time off, but as a result have to count the pennies and delivery would be cheaper than having to get taxis (£20 for a round trip to my local town and nearest click & collect point by taxi as an example - far more than the cost of home delivery!).

by: 29february
on: 12-12-2017 12:29

UK Mail completely ruined my phone buying experience to the point where I wouldn't recommend you to anyone so maybe this would be a good addition.

by: cps15966
on: 12-12-2017 18:01

Sorry to hear that. Hopefully things will improve and i have seen an idea moved onto the next stage for using a different courier somewhere or other. I think.it was DPD who Vodafone use. Personally I would prefer to click collect but at least DPD have a bit of a better reputation apparwntly