Leave a legacy.

Click and Collect instead of UK Mail

By: cps15966 | 01-09-2015 12:50


After seeing a post today of ongoing issues with UK Mail, it made me realise there are a lot of posts out there with complaints about them and the problems they cause. To me the main problem areas are delivery not made even though people wait in all day, deliveries damaged and deliveries either signed for by persons unknown or not to the correct address.

The post I saw today said they put up an idea in the Labs section and was looking for support, but basically that idea said just to stop using UK Mail as did their posted complaint.

So here's a suggestion, why not consider using a click and collect service such as the one shown above.

This would have so many benefits and only persons who are entitled to receive the goods would be collectings them. The other main added benefit is that people don't have to wait in at home, you can collect at your convenience at a location local to you.


The major benefit would be overall customer satisfaction




by: aberdeenscottie
on: 08-09-2017 09:49

I would much rather click and collect as I could then collect when I am out and about shopping. I live in a rural community and I have had so much time wasted by UK Mail awaiting deliveries that did not arrive. My time is as precious as other folk. Please Giffgaff can you arrange for click and collect. Thank you.

by: cps15966
on: 09-06-2016 10:15

I like the way people make assumptions that I haven't searched for a duplicate idea. Everyone knows that the search function in Labs is a bit to be desired at the best of times, so perhaps rather than abrupt or incorrect comments, just hitting the duplicate button that is there for a reason might be a better option. I can see things like this putting some people off ever suggesting ideas again.

The link someone put up saying my idea was a duplicate in fact leads you back to this idea. Searching in Labs doesn't come up with any other before mine if you type 'click...' into the search box.

Perhaps a simple search to cross check of what you are saying before you post a comment would highlight the fact that you are wrong :) Have a good day y'all

by: adymarsh
on: 10-08-2017 21:03

@cps15966 Hi. Yes that's a good idea, seems like people have had nothing but trouble with this crappy U.K Mail company. A local collection point for example would be a great idea. Also as far as I can see... IT'S NOT A DUPLICATE!! RESEARCH BEFORE YOU TRASH TALK SOMEONE'S IDEA ???? Ignore the idiots and crack on with your idea. Good luck ????????

by: mangowalk
on: 07-09-2017 13:47

hi there sounds like a good idea especailly as soooo many people have had difficulties with UK mail. I recently tried to assist someone who believes his phone was stolen by a neighbour. Not sure how this was resolved but having another option would certainly reduce the risks and other issues in this context. As GG grows and more people participate in the marketplace we need to ensure potential purchasers can buy with confidence! Great idea!!

by: harrrrrry
on: 01-09-2015 13:40

This is a really good idea. Very few couriers are really suitable for home delivery -- they cannot accurately predict their time of arrival so people have to reserve a whole day at home.

Click and collect completely solves this problem, at least for people with a nearby c&c location (for others, there should probably be a second alternative such as DPD that will give an accurate delivery timeslot).

I'd go as far as suggesting that this is probably the best idea currently on giffgaff and look forward to seeing it implemented.

by: nominate
on: 07-08-2018 23:22

Allowing customers to choose between click and collect and home delivery would be an improvement, however replacing home delivery with click and collect as in "click-and-collect-instead-of-uk-mail" wouldn't be an improvement.

by: adamtheant
on: 24-09-2018 23:39

Couldnt agree more

by: spacefrog
on: 07-08-2018 22:38

Theres no doubt that something has to change regarding the delivery of expensive phones, in this day and age there will always be corruption, i can quite imagine that there will be temptations by low paid workers to attempt such easy pickings for themselves but it shouldnt be the customer that loses out, ive heard so many stories of missing phones, being signed for and not being delivered , this temptation needs to be removed and click and collect sounds like a good answer to me, most big websites offer this service and i for one would defiantly choose it if i had ordered such an expensive and important item, less stress too….

by: neelamnina
on: 01-07-2018 22:59

I totally agree, I live in a flat where everyone's letterboxes are in the foyer. Not that I dislike people in my flat but most often packages are left lying around since they do not fit into the letter boxes. There isn't anything stopping someone else from taking my package :( so essentially yes, it would be a great for a click and collect option idea to ensure that the package gets to the right person.

Would be a total waste of money and be a total waste of time if it ended up being taken by the wrong person.

by: mikeclubs181040
on: 09-05-2018 15:52

Hello everyone, what a great Idea. I would love to see this implemented.

by: bethanykelly
on: 23-04-2018 21:24


by: ma2013
on: 22-03-2018 19:05

Great idea... Supported. Would love to order and collect at my local Post Office or Argos, etc. ??????????????????

by: htung07
on: 02-02-2018 09:29

click and collect gives more flexibility with shops that open early and close late