After seeing a post today of ongoing issues with UK Mail, it made me realise there are a lot of posts out there with complaints about them and the problems they cause. To me the main problem areas are delivery not made even though people wait in all day, deliveries damaged and deliveries either signed for by persons unknown or not to the correct address.
The post I saw today said they put up an idea in the Labs section and was looking for support, but basically that idea said just to stop using UK Mail as did their posted complaint.
So here's a suggestion, why not consider using a click and collect service such as the one shown above.
This would have so many benefits and only persons who are entitled to receive the goods would be collectings them. The other main added benefit is that people don't have to wait in at home, you can collect at your convenience at a location local to you.
The major benefit would be overall customer satisfaction