Leave a legacy.

Add guidance on PAC / transfer pages

By: eddiehk6 | 14-08-2015 17:55

Problem

Many members don't know what a SIM swap is, and often get confused thinking that a PAC is required. Issues arise whereby:

- Members request their PAC, believing it is used to change numbers between giffgaff SIMs. They then realise they should do a SIM swap, but can't as the PAC has already been requested.

- Member confusion when using the "Transfer your number to giffgaff" page believing it is used to do a SIM swap.

Proposal

My suggestion is to simply add some explanation text on the following pages, along the following lines of:

https://www.giffgaff.com/support/pac-code-request

Below the "Request your PAC code" button, add "Please note, this PAC is only used to transfer your current mobile number from giffgaff to a different mobile network. If you would like to replace your giffgaff SIM for a different giffgaff SIM with the same number, you will need to perform a SIM swap"

https://www.giffgaff.com/support/transfer

Below the current first paragraph, add: "Please note, this form is only for transferring your number from your old mobile network to giffgaff. If you would like to replace your giffgaff SIM for a different giffgaff SIM with the same number, you will need to perform a SIM swap"

Benefits

- Really easy to implement

- Reduced accidental requesting of PAC

- Direct link to SIM swap instructions

- Adds clarity for members, reducing confusion, therefore less help and confusion threads...

Comments

by: emmalouisep93
on: 16-10-2019 20:17

great plan

by: gerri29
on: 01-09-2019 02:55

...

by: kocisz
on: 10-08-2019 14:47

ok

by: holly_bc
on: 19-07-2019 09:41

Hey @eddiehk6,

Congrats, your idea has been implemented. Way to go!

by: nickyheywood
on: 23-06-2019 11:42

voted

by: muddycalhoun
on: 17-04-2019 14:18

This is not something I have encountered, whether it is because giffgaff have improved their instructions since I can't say.

Until I see evidence of this confusion I am not seeing the nec

by: bethanykelly
on: 14-03-2019 19:53

Marvellous!

by: mikeclubs181040
on: 24-01-2019 16:20

Hello everyone, what a great Idea. I would love to see this implemented.

by: adamtheant
on: 01-10-2018 22:22

sounds reasonable

by: adamtheant
on: 15-04-2019 12:38

Would be good

by: emmalouisep93
on: 11-06-2018 10:27

i like it