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Amend REFURB phone terms and conditions

By: timwilliams25 | 31-07-2015 20:52

I have received a message today saying giffgaff are trialling REFURB phone and they come with a full 12 month warranty. 

~~Our refurbished phones are shipped in plain cardboard boxes and come with a data cable. Our refurbished phones are NOT supplied with additional software, phone guide, (however this can be downloaded from the manufacturers website) or any accessories. All refurbished phones come with a 12 month warranty.

Yet the giffgaff terms and conditions state that the warranty period is only 3 months. https://www.giffgaff.com/terms#DeviceOrders - section 9.17

https://community.giffgaff.com/t5/Using-giffgaff/Guide-to-Refurbished-Phones/ta-p/15537055#faq_no_2

 

This need to be rectified to avoid confusion and to also ensure buyers do not claim misselling of items in the future.

 

 

 

 

Comments

by: adamtheant
on: 06-10-2018 09:39

glad this as been implemented

by: emmalouisep93
on: 19-06-2018 16:00

glad this was sucsessful

by: timwilliams25
on: 22-08-2015 07:12

PLEASE NOTE: this idea is no longer relevant as from my input, the terms and conditions have now been changed

by: timwilliams25
on: 03-08-2015 18:31

Happy Days..... I see giffgaff have now changed the terms and conditions..

by: scrappydez
on: 02-08-2015 10:04

Until this gets amended giffgaff have to be aware that any refurb phones sold with this set of terms and conditions will stand, best get your lawyers rewording it before you start selling them.

by: talisker35
on: 01-08-2015 01:54

Hi tim, yes that article was for the previous batch of refurbed handsets and as such figment has already edited this article to reflect the current refurb t & c and its currently awaiting review before publication (to view the new changes go to the article then select "article options" then from the drop down box select "Article History" (you will see the edit there) should be live shortly.

 

by: bluemoonbaz
on: 31-07-2015 21:02
Supported here's the info that should be on the t n c All refurbished phones are in 'nearly new' condition. These are used phones that have been returned. The phones have been checked and restored back to their near original state for re-sale. Our refurbished phones are shipped in plain cardboard boxes and come with a data cable. Our refurbished phones are NOTsupplied with additional software, phone guide, (however this can be downloaded from the manufacturers website) or any accessories. All refurbished phones come with a 12 month warranty. All phones are available while stocks last.