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IMEI number of new phones shown on giffgaff invoice

By: scrappydez | 23-07-2015 10:31

Due to this ongoing case

and others

I would like to see giffgaff improve it's security and include the IMEI number of all giffgaff bought phones on its invoices and receipts. 

Included in this would be instructions on how the buyer can check their new device. 

As a security measure I would like to see a seperate email sent with the IMEI so that they can check it on arrival.

If you need to check your IMEI number then see this Knowledgebase Article


by: muddycalhoun
on: 16-10-2018 15:50

seems like this one didn't need many votes to be implemented,

by: adamtheant
on: 25-05-2018 09:44

great idea glad this as been implemented

by: adamtheant
on: 10-10-2018 07:35


by: prescilla_g giffgaff Staffer
on: 18-12-2015 19:33

Hey guys,

This Idea has officially been implemented. Great stuff. We're excited to see this one in full swing. Thanks so much for suggesting it and also, to our fellow giffgaffers for voting. Nicely done.

by: adamtheant
on: 23-04-2019 08:33


by: scrappydez
on: 03-11-2015 23:54

Figments_uk's idea is now here - https://labs.giffgaff.com/idea/11573767/imei-number-in-profile

by: scrappydez
on: 07-09-2015 17:59

@gvmhb Firstly phones are sent in original boxes unless it's a refurb, my iPhone 6 plus came in a sealed original box.

Secondly whenever your phone connects to the network it sends the IMEI number, this is how networks are able to block them.


by: talisker35
on: 23-07-2015 16:05

This idea along with figments idea here: https://community.giffgaff.com/t5/Archive-Ideas/IMEI-number-in-profile/idi-p/11573767 (which was under consideration in January 2015) would work so well to identify any discrepancy (if the IMEI was populated from back office systems)


by: gvmhb
on: 23-07-2015 10:53

It certainly does show that it's important for the customer to check the IMEI of their new phone for their own satisfaction, and I think you're right that the information about how to check it should be included. I've never bought a phone form Giffgaff, but it sounds like the invoice/delivery note does include the IMEI number.

It won't however completely solve the problem, as Giffgaff would still only have your word as to the IMEI number of the phone you receive.

I thought I'd heard that Giffgaff do not send out phones in the manufacturer's boxes, and if that's so then it's an obvious area of concern. It would still be possible though for a well organized fraudster to open and re-seal a genuine box having changed the phone.

I don't know how the system could be made completely fool-proof. - We can only hope that Giffgaff will adequately compensate the OP when the investigation is completed, but it I do think that their customer service could be better....

by: marka2
on: 23-07-2015 10:52

Watching the thread with interest, and seeing the problems, I too think the IMEI number should be on the invoice

by: burnie1
on: 23-07-2015 10:45

In light of what's happened to me I would say this is a fabulous idea