Leave a legacy.

Change the generic name 'napaman' to something else

By: scrappydez | 19-07-2015 11:54

If you are not logged into your account and use this link to order a free SIM - https://www.giffgaff.com/orders/free-sim

A confirmation email is sent that is addressed to 'napaman' instead of the name that was used on the SIM ordering form.

This means that new members are being confused when an email arrives. Examples of this confusion are here and here

 

giffgaff say 'Napaman is the generic name on the SIM's that are not assigned to a member'

 

I propose that this 'napaman' reference is changed to show either the name that was entered on the SIM ordering form or another meaningful generic term such as 'Hi' or 'Hey you' as per the current advertising campaign. (credit to figment_uk)

 

Comments

by: adamtheant
on: 14-10-2018 07:39

supported

by: timo_t
on: 17-05-2016 08:09

The form now pulls through the first name and properly greets members who order a SIM. Setting this one to implemented. Nice one.

by: scrappydez
on: 11-09-2015 18:23

Looks like this has been implemented #YourWelcome

by: bertiebat
on: 22-07-2015 18:43

Seems to be a very sensible and easy enough change to me, so +1 from me.

by: blackfive460
on: 21-07-2015 19:04

Seems a no-brainer to me though as this will be giffgaff's first contact with a prospective new customer I thing something a bit more formal than, 'Hey you' might be more appropriate!

Supported.

by: cariadeccleston
on: 19-07-2015 20:43

Here's the story from my point of view:

I requested a SIM, for which I had to give my name and address.

I get an e-mail from giffgaff addressed to "Napaman" and not the name I gave.

I think to myself, "****, if giffgaff are that disrespectful about my name, maybe I'll forget the SIM when it arrives and try a network with better customer service."

I think giffgaff would be doing themselves a massive favour by improving the way they address new customers!