I think it would greatly benefit giffgaff if the staff did not have to be so terribly involved in the paying of Payback and could instead focus all that energy on important things that would help giffgaff grow. I am sure everyone agrees that an automated system would be extremely helpful. I am sure the only reason why this does not already exist is that the question is not if this is a good idea, but how to implement it. Yes, this is that magical idea that lives in an ideal world... until enough people come together to make the difference and come up with a solution that works.
This is where I need your help.
How do you think this could be accomplished?
Let's put our heads together and help giffgaff grow!
Giffgaff: you can help by letting us know exactly what your staff has to go through during Payback paying times, so we know what is (if anything) automated, and what improvements still need to be made. Giffgaff members come from all sorts of backgrounds, with diverse expertise and together form a wealth of knowledge. Let us help you.