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Abolish the <5min/MB limit for early Goodybag purchase

By: prawlin | 04-12-2014 08:49

With reservations, I welcome the recently introduced early Goodybag purchase facility.

BUT! Why on earth should I be FORCED to wait until either the minutes or the data is almost totally used up. If I choose to purchase a new GB early and accept total forfeit of the existing one, then surely I should be allowed to do this at any time I choose! It's entirely my loss, if I decide to discard my existing bag in favour of an early new one surely?

For instance, supposing I'm usually a very low usage user and am just a week into a Hokey Cokey (£5) bag. Then something totally unforeseen suddenly changes in my personal circumstances. I realise I'm gonna need lots more minutes, texts and/or data. I want to now start a new £18 bag so that I can ensure I have lots more allowance available for the next month.

I'm going to be very busy and don't want the hassle of having to watch my remaining usage like a hawk until it finally lets me buy my desired bigger bag. Heck I could use up that last 5 minutes in just a single long call! I want to buy a big bag immediately so I can then relax and continue with peace of mind that a big bag gives me. I understand that all remaining service on my existing bag will be totally forfeited, as the system clearly warns me about this in no uncertain terms at the point of purchase.

My proposal here is to completely remove the remaining usage thresholds for early Goodybag re-purchase. I am intelligent enough to decide if I want to upgrade or renew my existing Goodybag at any time I so choose, with immediate effect.

If you agree please kudos this proposal in the upper left corner.

Thank you.

Comments

by: davidgbartlett
on: 15-07-2015 22:10

Yes why not. It shouldn't be hard for giffgaff to do and its no skin off their nose.

by: fadyyasin
on: 30-06-2015 08:46

I personally belief that this idea would  create some positive impact as well as some negative impact . Somehow everybody commented over positive side of the proposal so i would like to enlight the negative impact ..

As the customer never Happy for the loss making situation so if they allowed to change goodybag with out any restriction then customer always regret for the money forgone(Goodybag) which have never been used.

by: zoegirl2
on: 17-06-2015 22:53

I understand that Asda do this with their £5 bundle, ie being able to forfeit whatever amount one has left.

P.S.  Thanks for the LOL re font size!   They say to Kudos for entertainment value and it made me laugh each time I looked at it.  OK, so maybe I don't get out too much!!

by: jaymailsays
on: 16-06-2015 17:16
Not supported as it's a duplicate. BTW they are votes not kudos.
by: comstock74uk
on: 16-06-2015 13:42

"You could call an automated line to use up your minutes, like 020 3046 0010 (an automated parking number that just yaps for ages)."

 

Yes, but it would be so much better if you didn't have to pull tricks like this. It would be great if you could start a new goodybag anytime you liked,.

 

by: comstock74uk
on: 16-06-2015 13:42

"You could call an automated line to use up your minutes, like 020 3046 0010 (an automated parking number that just yaps for ages)."

 

Yes, but it would be so much better if you didn't have to pull tricks like this. It would be great if you could start a new goodybag anytime you liked,.

 

by: cim
on: 15-06-2015 13:22

@bertiebat - thanks for making that point.

Yes I posted the same idea as this 5 months earlier on 29 April 14, this duplicate was first posted on 24 September 14.

Both were originally posted in the old ideas system and when brought forward given the same artificial date of 27.5.15 which is when the new ideas board was created.

I commented in prawlin's original idea that it was a duplicate but by then gg had apparently abandoned bothering to mark up or merge duplicates.

I am please that gg are looking into the idea but I do wish they would handle duplicates correctly. At the moment the labs board is awash with them.

by: bill
on: 13-06-2015 22:21

You could call an automated line to use up your minutes, like 020 3046 0010 (an automated parking number that just yaps for ages).

by: bertiebat
on: 13-06-2015 14:52

Thanks Timo for looking into this idea which I do agree with but in the interests of both keeping ideas tidy and also in fairness to cim who actually posted this idea first here http://labs.giffgaff.com/idea/14904397 can you also take into account votes added on the original idea please.  I supported the original idea but have a strict policy on not supporting duplicates when an idea is still fresh.  Thanks 

by: pcantellow
on: 12-06-2015 17:50

I love this idea! Why does it have to be uner 5 mb/mins. It wouldn't think it is too difficult to implement, and would make the user expereicne much better. Supported!