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Abolish the <5min/MB limit for early Goodybag purchase

By: prawlin | 04-12-2014 08:49

With reservations, I welcome the recently introduced early Goodybag purchase facility.

BUT! Why on earth should I be FORCED to wait until either the minutes or the data is almost totally used up. If I choose to purchase a new GB early and accept total forfeit of the existing one, then surely I should be allowed to do this at any time I choose! It's entirely my loss, if I decide to discard my existing bag in favour of an early new one surely?

For instance, supposing I'm usually a very low usage user and am just a week into a Hokey Cokey (£5) bag. Then something totally unforeseen suddenly changes in my personal circumstances. I realise I'm gonna need lots more minutes, texts and/or data. I want to now start a new £18 bag so that I can ensure I have lots more allowance available for the next month.

I'm going to be very busy and don't want the hassle of having to watch my remaining usage like a hawk until it finally lets me buy my desired bigger bag. Heck I could use up that last 5 minutes in just a single long call! I want to buy a big bag immediately so I can then relax and continue with peace of mind that a big bag gives me. I understand that all remaining service on my existing bag will be totally forfeited, as the system clearly warns me about this in no uncertain terms at the point of purchase.

My proposal here is to completely remove the remaining usage thresholds for early Goodybag re-purchase. I am intelligent enough to decide if I want to upgrade or renew my existing Goodybag at any time I so choose, with immediate effect.

If you agree please kudos this proposal in the upper left corner.

Thank you.


by: therealfury
on: 27-08-2015 20:44

Makes perfect sense to me and something that liternally 3 days ago annoyed the **** out of me.  Wanted to start my new bag 2 days early as i was almost out of minutes, but it never gave me the option and my phone blocked my internet at 99% usage (set up myself so i dont go over) but i still couldnt take the new one early :(

by: chirizphone01
on: 25-08-2015 21:41

has my support

by: hilarycheng
on: 20-08-2015 15:12

I have a similar idea which can achieve the same goal. https://labs.giffgaff.com/idea/16699782

With the Auto-Start flag, users can rest assured the next goodybag will start automatically. No need to watch it like a hawl (as you described it). Please support my idea as well.

by: munirlalldin
on: 12-08-2015 22:36

This does seem something that would be beneficial 

by: mcilwraith
on: 07-08-2015 19:03

i sort of agree.i think there should be something like under 30 mins or 30 mb

by: mso
on: 06-08-2015 15:18

I didn't know you couldn't do this. Good idea supported. However in the interest of preventing too many upset help and support posts, clicking a yes or no, to 'do you wish to forfeit your existing goody bag and replace with a new one? ' at point of purchase may help.

by: scrappydez
on: 04-08-2015 11:40

With the introduction of the new 'always on' 4G goodybag this makes more sense than ever. 

by: bluemoonbaz
on: 31-07-2015 15:06
Certainly has my support
by: premierphotosuk
on: 29-07-2015 08:59

I agree that if you want to change for a new goodybag/gigabag early it's a good idea (with the no capping like 5mb ect) so in real terms you could change as many times in the month ie giffgaff make more money and the member can benifit by getting there new bag at any point in the month.



by: mustafa_2998
on: 26-07-2015 18:17

It's an excellent idea to just forfeit your already esxisting package for a new one. Possible by adding a button or something, on the GiffGaff App, that instantly allows you to start your new queued package.