Leave a legacy.

Abolish the <5min/MB limit for early Goodybag purchase

By: prawlin | 04-12-2014 08:49

With reservations, I welcome the recently introduced early Goodybag purchase facility.

BUT! Why on earth should I be FORCED to wait until either the minutes or the data is almost totally used up. If I choose to purchase a new GB early and accept total forfeit of the existing one, then surely I should be allowed to do this at any time I choose! It's entirely my loss, if I decide to discard my existing bag in favour of an early new one surely?

For instance, supposing I'm usually a very low usage user and am just a week into a Hokey Cokey (£5) bag. Then something totally unforeseen suddenly changes in my personal circumstances. I realise I'm gonna need lots more minutes, texts and/or data. I want to now start a new £18 bag so that I can ensure I have lots more allowance available for the next month.

I'm going to be very busy and don't want the hassle of having to watch my remaining usage like a hawk until it finally lets me buy my desired bigger bag. Heck I could use up that last 5 minutes in just a single long call! I want to buy a big bag immediately so I can then relax and continue with peace of mind that a big bag gives me. I understand that all remaining service on my existing bag will be totally forfeited, as the system clearly warns me about this in no uncertain terms at the point of purchase.

My proposal here is to completely remove the remaining usage thresholds for early Goodybag re-purchase. I am intelligent enough to decide if I want to upgrade or renew my existing Goodybag at any time I so choose, with immediate effect.

If you agree please kudos this proposal in the upper left corner.

Thank you.

Comments

by: stgray
on: 14-10-2015 20:57

I use the sat nav on my phone and a few times I've ran out of data and had to turn off the road to just to top up,(How annoying) it would be good if I could top up if the data is low before I leave the house as it is my money and I'm just giving to giffgaff anyway,

Yes please abolish the limit

by: ejb1206
on: 02-10-2015 18:04

Agree this is a sound and practical suggestion. I understand, as proposed, that any remaining time on the existing goodybag would be lost. If I need increased capacity and time, I want it when I need it, not when GG says I can have it.

by: jeff_elephant
on: 29-09-2015 09:18

giffgaffers should be able to early purchase a Goodybag when they have 10% of their Goodybag balances remaining, such as 50 mins or 50 MB remaining. This gives giffgaffers the chance to start a Goodybag early, before they run out! A 5MB or 5mins limit, makes it tricky to buy a new Goodybag before you run out of minutes / data.

by: piplisa
on: 20-09-2015 09:25

i can see this handy for a lot of people

by: ajmobile
on: 15-09-2015 21:39

@momist - re your comment - I am supporting this idea as well as the 10 minute re-purchase trigger I suggested.  I agree it would be more helpful if customers could decide whether/when to junk the rest of their goodybags if an early re-purchase would help - I had just such a scenario when a relative was taken ill suddenly and I needed to call his mobile daily.

by: cim
on: 14-09-2015 09:55

Always was and still is a duplicate of https://labs.giffgaff.com/idea/14904397

 

How's that Deja Vu system working giffgaff?

by: fatface3
on: 09-09-2015 20:59

??

by: fatface3
on: 09-09-2015 20:59

??

by: fatface3
on: 09-09-2015 20:59

I think your idea is very sustainable and deserves the merits that you have put forward to do well, good luck.

by: abs1973
on: 09-09-2015 18:10
Sorry no brainer.