Leave a legacy.

Abolish the <5min/MB limit for early Goodybag purchase

By: prawlin | 04-12-2014 08:49

With reservations, I welcome the recently introduced early Goodybag purchase facility.

BUT! Why on earth should I be FORCED to wait until either the minutes or the data is almost totally used up. If I choose to purchase a new GB early and accept total forfeit of the existing one, then surely I should be allowed to do this at any time I choose! It's entirely my loss, if I decide to discard my existing bag in favour of an early new one surely?

For instance, supposing I'm usually a very low usage user and am just a week into a Hokey Cokey (£5) bag. Then something totally unforeseen suddenly changes in my personal circumstances. I realise I'm gonna need lots more minutes, texts and/or data. I want to now start a new £18 bag so that I can ensure I have lots more allowance available for the next month.

I'm going to be very busy and don't want the hassle of having to watch my remaining usage like a hawk until it finally lets me buy my desired bigger bag. Heck I could use up that last 5 minutes in just a single long call! I want to buy a big bag immediately so I can then relax and continue with peace of mind that a big bag gives me. I understand that all remaining service on my existing bag will be totally forfeited, as the system clearly warns me about this in no uncertain terms at the point of purchase.

My proposal here is to completely remove the remaining usage thresholds for early Goodybag re-purchase. I am intelligent enough to decide if I want to upgrade or renew my existing Goodybag at any time I so choose, with immediate effect.

If you agree please kudos this proposal in the upper left corner.

Thank you.

Comments

by: ajmobile
on: 17-05-2017 19:24

Agree - supported the previous idea in 2015 - here's a copy of the comment I made then

"I am supporting this idea as well as the 10 minute re-purchase trigger I suggested.  I agree it would be more helpful if customers could decide whether/when to junk the rest of their goodybags if an early re-purchase would help - I had just such a scenario when a relative was taken ill suddenly and I needed to call his mobile daily."

by: elixir1
on: 17-05-2017 11:26

It impact negatively over goodybag goodwill

by: hcs22
on: 03-05-2017 09:40

I agree

by: bobrobinson
on: 11-04-2017 08:46

I totaly agree with you 

On a few accations my data was running low . I had a bag queued waiting for it to go down to 5mb. I also had some credit.  Looking at the data i had left on the dash it said i had 20mb left. All of a sudden i got a text saying my data is nill.

I lost £1 of my credit. So it should be totaly abolished or put it up to say 50mb  5mb is way to small and almost impossible to run it down to that target.

All the best Bob

 

 

 

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by: srehman
on: 06-04-2017 20:12

I love this idea! thank you for sharing! :) 1+

by: harrrrrry
on: 04-02-2017 23:55

Although this already has a lot of support, there is another idea which is substantially more helpful -- when setting up a queued goodybag, there should be an auto-start flag to say whether it should automatically start when minutes or data run out.

https://labs.giffgaff.com/idea/14181583/automatic-early-renew-option-for-depleted-goodybags

With that there is no need for people to have to waste time visiting the site to start the goodybag, so  I think people should add their support to the more useful idea.

Edited
by: fabiyes
on: 12-01-2017 18:42

great idea

by: zainaahmed14
on: 21-09-2016 19:06

Good idea.

by: nelson77
on: 09-09-2016 23:24

Yes I really like this idea

by: therapidrusher
on: 11-08-2016 19:59

<5% or <10% would be better.