Leave a legacy.

Support login to iOS app via Touch ID and/or password managers

By: zexpe | 07-11-2014 14:06

I open the "my giffgaff" iOS app on my iPhone a few times a month and each time it requires me to log back into my giffgaff account, usually giving me a user-unfriendly error message and then displaying old information rather than presenting me with the login screen, but I digress...

Giffgaff should support users having strong unique passwords to secure their accounts. The safest way to manage these is with a password manager. iOS has a built-in password manager: the iCloud Keychain and now in iOS 8 this can be used to provide Touch ID login into third-party apps like the "my giffgaff" iOS app. However, support for this needs to be provided in the "my giffgaff" app (see https://developer.apple.com/ios8). I suggest this would be beneficial to giffgaff in encouraging their customers to use strong passwords, whilst also offering a very convenient way to log back into the "my giffgaff" app.

Furthermore, third-party password managers exist that also offer login support to third-party apps like "my giffgaff" by making use of iOS 8 extensions. In particular, 1Password have created an app extension with a brand-neutral URL scheme that can be used by any generic third-party password manager:


Again, it would be convenient if the "my giffgaff" app could support third-party password manager app extensions for users to conveniently and securely log into their Giffgaff accounts on iOS. For more details, see this blog post: https://blog.agilebits.com/2014/09/03/1password-app-extension-developers



by: shahz87600
on: 05-06-2020 14:11


by: nickyheywood
on: 13-11-2019 19:09

well done in getting this implemented

by: muddycalhoun
on: 24-10-2018 10:19

Seems like this one had a good number of requests for its inclusion and along with android app it's been going now for well over a year. Hope it was worth the wait

by: muddycalhoun
on: 19-02-2020 13:14

Described as popular and frequently requested by Giffgaff I have got to think there's another suggestion somewhere about because they can't be referring to 41 positive votes this has, can they?

Seems like this was up and running before the majority of these comments including my own. (At the time using windows phone so no app no fingerprint reader, no way to know by experience) Since this comment was made I learned that Giffgaff added this to the up iOS and Android apps over a year previously.

So how long did it get stuck in "new ideas" for after September'17 when it was announced as available for us on new app installation?

by: bethanykelly
on: 14-09-2018 15:16


by: mikeclubs181040
on: 23-07-2018 15:30

Hello everyone, what a great Idea. I would love to see this implemented.

by: adamtheant
on: 16-07-2018 00:33

gets my vote

by: adamtheant
on: 24-06-2019 08:49


by: drkarter
on: 24-04-2018 13:41

No using iOS much but it makes sense as I read it.

by: leshin
on: 02-03-2017 16:33

Wicked idea 

by: zexpe
on: 12-11-2015 15:15

??I wonder how long until giffgaff is the next TalkTalk where data has been compromised due to their users' poor password hygiene. giffgaff really need to support password managers to encourage good security behaviour.

by: zexpe
on: 12-11-2015 15:13

I've given up on giffgaff app because of this: I just keep a link to the giffgaff webpage on my homescreen now instead as mobile Safari at least supports password managers. Sad that the app is so useless it doesn't even support this feature.